Dispatcher Jobs

About The Position

Requirements

• Graduation from an accredited high school or equivalent, plus two (2) years of related call taking or dispatching experience or operating a 2-way or multi-channel radio.
• Knowledge of basic radio codes and operations of the dispatch console.
• Knowledge of procedures involved in dispatching customer services.
• Knowledge of basic office procedures.
• Knowledge of streets and highways in Austin/Travis County area.
• Knowledge of city practice, policy and procedures.
• Knowledge of safety practices and procedures.
• Skill in oral and written communication.
• Skill in planning and organizing.
• Skill in using computers and related software applications.
• Skill in handling multiple tasks and prioritizing.
• Ability to respond quickly and calmly in emergency situations.
• Ability to use two-way radios.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to establish and maintain good working relationships with City employees and the public.

Nice To Haves

• Operate/monitor multi-channel two-way radio and dispatch consolette.
• Shift dispatch communications to field operations teams monitoring their GPS locations while in transit.
• Initiate, enter and update field communications into our communications tracking database Amanda 7.
• Confers with internal customers or other personnel to address questions, problems, and requests for service or equipment.
• Enter and dispatch work order service requests for fleet vehicles.
• Relays technical assistance, work orders, messages, and information to field operations, division managers, supervisors and field inspectors using telephones and two-way radios.
• Prepares reports using our GPS database GeoTab/Telematics for traffic related incidents.
• Familiarity with Tens Codes.

Responsibilities

• Schedules and dispatches workers, work crews, equipment, or service vehicles to appropriate locations according to trouble calls received from field service personnel.
• Schedules and loans out pool vehicles to authorized employees.
• Initiate, enter and update “Calls For Service” into Computer Aided Dispatch/Computer System Emergency Notification System during emergency and non-emergency situations.
• Operate and monitor fire alarm system for department and external buildings.
• Monitor security/emergency equipment/systems and closed-circuit television monitors; Report breaches of security to appropriate personnel.
• Operate/monitor multi-channel radio, audio/video, multi-agency and multi-jurisdictional alpha paging systems.
• Records and maintains files and records of customer requests; work of services performed; charges; expenses; inventory; and other dispatch information on appropriate forms or logs.
• Confers with customers or other personnel to address questions, problems, and requests for service or equipment.
• Enter and dispatch work order service requests.
• Relays technical assistance, work orders, messages, and information to or from work crews, supervisors and field inspectors using telephones and two-way radios.
• Prepares daily work log information for reports.
• Determines types or amount of supplies needed and places orders, accordingly.
• Coordinates emergency response including evacuation process.
• Operate/monitor multi-channel two-way radio and dispatch consolette.
• Shift dispatch communications to field operations teams monitoring their GPS locations while in transit.
• Initiate, enter and update field communications into our communications tracking database Amanda 7.
• Confers with internal customers or other personnel to address questions, problems, and requests for service or equipment.
• Enter and dispatch work order service requests for fleet vehicles.
• Relays technical assistance, work orders, messages, and information to field operations, division managers, supervisors and field inspectors using telephones and two-way radios.
• Prepares reports using our GPS database GeoTab/Telematics for traffic related incidents.

Benefits

• low-cost medical, dental, vision
• paid leave time
• highly competitive retirement plan
• career development opportunities