Dispatcher - Tuesday - Saturday

Gervais Mechanical Services • Auburn, MA

1d • Onsite

About The Position

Gervais Mechanical Services is seeking a highly organized, customer-focused Dispatcher to coordinate service operations for its HVAC and plumbing teams in Auburn, Massachusetts. The role supports timely, professional customer service and efficient field operations by coordinating technician schedules, service routes, workload, service tickets, parts orders, and appointments. The schedule is Tuesday through Saturday, 7:30 a.m. to 4:00 p.m.

Requirements

• At least 2 years of office or customer service experience.
• Professional appearance and demeanor.
• Exceptional customer service skills.
• Strong interpersonal and communication abilities.
• Ability to build rapport with a wide range of customers.
• Strong organizational and scheduling skills.
• Ability to prioritize tasks and proactively solve problems.
• Ability to think quickly and adapt in a fast-paced environment.
• Team-oriented mindset.
• Proficiency with Microsoft Office applications.
• Ability to learn dispatching, scheduling, and customer management software.

Nice To Haves

• Dispatching experience is preferred.

Responsibilities

• Schedule and dispatch HVAC and plumbing service technicians.
• Review and optimize daily service routes.
• Answer incoming customer calls and provide customer service.
• Enter and maintain service ticket information accurately.
• Coordinate technician schedules and workload.
• Create dispatch numbers for parts orders and service work.
• Track and follow up on parts orders.
• Schedule return visits and installation appointments.
• Communicate with customers, technicians, and internal departments.
• Help maintain smooth and efficient daily operations.

Benefits

• Competitive salary
• Monthly performance bonus opportunities
• Additional incentive programs
• Medical insurance
• Dental insurance
• Vision insurance
• Paid vacation
• Paid holidays
• 401(k) with company match
• Ongoing training and support
• Opportunities for advancement
• Positive, team-oriented work environment
• Stable and growing organization

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed