Expedited Logistics Coordinator (Tuesday- Saturday)

Aston Carter • Belleville, MI

6d • $22 - $25 • Onsite

About The Position

The Expedited Logistics Coordinator manages time-critical shipments from initial order entry through final delivery in a fast-paced transportation and logistics operation. The role coordinates expedited freight, tracks critical shipment milestones, and provides accurate, timely updates to customers, carriers, and internal teams. It is fully onsite in Belleville, Michigan, in a high-energy, call-center-style setting with frequent phone and computer work. The operation runs 24/7, and the role has 8-hour shifts, including Tuesday–Saturday options such as 10 p.m.–6 a.m. or 10 a.m.–6 p.m. Shift and weekend premiums are available for eligible hours. The position is contract to hire, with potential for hybrid flexibility over time, though the standard expectation is onsite. The role offers an opportunity to build a long-term career in supply chain and logistics.

Requirements

• High school diploma or GED.
• Proactive, go-getter mentality; the role is open to entry-level candidates.
• Strong computer skills, including Microsoft Excel, Word, and Outlook.
• Excellent written and verbal communication skills, with a clear and professional customer service tone.
• Strong customer service skills and comfort spending most of the day on the phone.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Ability to manage multiple shipments, emails, calls, and priorities simultaneously.
• Strong attention to detail, organization, and follow-through.
• Ability to remain calm and make sound decisions in urgent or changing situations.
• Good job tenure demonstrating reliability and commitment.

Nice To Haves

• Previous experience in transportation, logistics, dispatch, freight forwarding, or customer service.
• Experience with Next Flight Out (NFO), expedited freight, time-critical shipments, or vendor/carrier operations.
• General knowledge of U.S. and international geography.
• At least 1 year of logistics experience.
• Experience in third-party logistics (3PL) environments.
• Familiarity with transportation management systems (TMS).
• Background in call center or high-volume customer service environments.
• Demonstrated ability to work collaboratively in a team-oriented setting.
• Strong problem-solving skills and a continuous improvement mindset.
• Interest in building a long-term career in supply chain and logistics.

Responsibilities

• Coordinate and monitor time-critical and expedited shipments from order entry through final delivery.
• Track shipments and ensure milestones and status updates are completed accurately and on time.
• Communicate with customers, carriers, vendors, internal teams, and leadership to support shipment execution.
• Provide proactive shipment updates and respond quickly to customer questions, concerns, and changing requirements.
• Follow established standard operating procedures for order management, shipment tracking, communication, and escalation.
• Identify shipment delays, service issues, and potential problems, and escalate them to appropriate stakeholders.
• Maintain accurate documentation and communicate important shipment information between shifts.
• Manage a high volume of phone calls, emails, shipment updates, and operational tasks.
• Respond promptly to new orders and adjust to changing shipment priorities and time-sensitive transportation needs.
• Collaborate with team members and leadership to maintain customer service and on-time performance.
• Participate in department meetings, training sessions, and process updates.
• Handle additional operational responsibilities and special assignments as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan with pre-tax and Roth post-tax contributions
• Life insurance, including voluntary Life and AD&D coverage for employees and dependents
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave, including PTO, vacation, or sick leave
• Shift and weekend premiums for eligible hours worked

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED