Dispatcher

Casella Waste Systems•Auburn, MA

About The Position

The Dispatcher communicates with drivers to help resolve problems while they are on route for residential, commercial, and roll-off services. The role coordinates the use of drivers, trucks, and containers to create capacity, maximize productivity, and ensure prompt, courteous, and efficient service for customers. Pay ranges from $28 to $30 per hour, depending on experience.

Requirements

High school diploma or GED.
Legally eligible to work in the United States.
Demonstrated ability to work collaboratively as part of a team.
High attention to detail.
Excellent multitasking skills.
Excellent listening, communication, and problem-solving skills.
Ability to work in a fast-paced environment and prioritize.

Nice To Haves

Previous dispatch experience.

Responsibilities

Dispatch drivers to calls as received, balancing customer needs, driver locations and loads, daily factors, cost, and customer satisfaction.
Route vehicles to achieve or exceed company-established productivity goals.
Assign service and routes to appropriate drivers throughout the day and for the next day; manage route actions and ensure routes are completed.
Handle calls and emails from Customer Service and Sales, and manage requests for container pick-ups, deliveries, and other movements within the area.
Communicate with customers while drivers are on-site and resolve pick-up or other issues that delay service.
Update Customer Care about service delays so customers can be notified.
Prepare, update, and distribute daily route schedules.
Gather and maintain route-sheet documentation for scheduled, missed, and extra pick-ups, route completions, and driver locations.
Report driver performance issues or concerns to appropriate management.
Participate in training and other learning opportunities to expand knowledge of the company, products, sales, and services.
Perform other duties needed to support the company’s vision, mission, and core values.