Field Service Dispatcher

Industrial Physics Inc • New Albany, IN

2d • Onsite

About The Position

Industrial Physics is hiring a Field Service Dispatcher for its New Albany, Indiana location. This is an on-site role. The dispatcher coordinates service requests and manages field technician schedules to support timely, efficient service delivery. Acting as a central point of contact for technicians, customers, and other departments, the dispatcher organizes and deploys technicians to customer sites for installation, maintenance, and repair work, communicates service updates, resolves issues, and supports technician productivity.

Requirements

• Previous experience in dispatching, logistics, customer service, or a call center role.
• High school diploma or equivalent.
• Proficiency with Salesforce, computer software, dispatching software, GPS, and Microsoft Office.
• Ability to schedule up to 20 field service technicians.
• Accurate and fast typing and data-entry skills.
• Excellent verbal, written, and interpersonal communication skills.
• Exceptional organization and meticulous attention to detail.
• Strong multitasking and time-management abilities in a fast-paced environment.
• Effective problem-solving and decision-making skills.
• Adaptability and emotional resilience, especially in stressful situations.
• Customer-oriented and professional attitude.
• Legally authorized to work in the United States without employer sponsorship, now or in the future.

Responsibilities

• Receive service requests through Salesforce, dispatching, or ERP systems and provide customers with updates on technician arrival times and service status.
• Schedule and dispatch technicians for routine and emergency service calls, considering skills, availability, and location.
• Open, track, and close work orders and service appointments, accurately recording job details, materials, and labor hours for invoicing.
• Monitor job progress and reroute technicians as needed to meet service-level agreements.
• Coordinate with sales, parts, and other departments to ensure technicians have the tools, parts, and information needed for their jobs.
• Generate reports on work order status, technician utilization, and scheduling efficiency.
• Resolve unexpected issues, including emergency calls, traffic delays, and equipment problems, to minimize service disruptions.
• Maintain accurate and current customer files and scheduling information in the database.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED