Night Dispatcher

U.S. Xpress•Richland, MS

2d•Onsite

About The Position

The Night Dispatcher manages fleet coverage during extended hours, maintaining seated truck count and accurate driver projected time of availability (PTA), while helping reduce driver turnover. The role supports on-time service by addressing potential service issues promptly and coordinating with Customer Service and Load Planning. It also promotes safe operations, driver well-being, and compliance with company policies, regulations, fuel requirements, and routing expectations. The dispatcher provides drivers with load instructions, pickup and delivery details, directions, and other relevant information; enters load and driver information into the system; monitors driver status and service alerts; and documents issues and resolutions. The role is based in a normal office setting at the Jackson, Mississippi terminal and is scheduled Monday through Friday, 6:00 p.m. to 6:00 a.m.

Requirements

Any combination of education or experience equivalent to a high school diploma.
0–2 years of operational experience.
Proficiency in Microsoft Outlook, Word, and Excel.
Strong analytical, communication, and interpersonal skills.
Comprehensive knowledge of regulations affecting daily operations, including national and state DOT regulations.
Basic knowledge of U.S. geography and calculating transit times across multiple U.S. time zones.

Nice To Haves

AS400 experience.

Responsibilities

Manage fleet coverage during extended hours by maintaining seated truck count and accurate driver PTAs, and help keep driver turnover down.
Build and maintain quality relationships with drivers.
Ensure on-time service by addressing possible service issues promptly and coordinating with Customer Service and Load Planning.
Repower loads as needed.
Promote safe operations by monitoring hours-of-service compliance and reminding drivers to operate safely.
Ensure fuel and routing compliance during extended hours.
Route drivers to the terminal to address performance issues.
Lead conferences with drivers to address issues and establish resolutions.
Document issues and resolutions.
Be responsible for the general welfare of drivers while they are over the road.
Meet or exceed fleet utilization expectations by verifying driver status and addressing service alerts.
Ensure driver compliance with company policies and act as a liaison for drivers with issues involving other departments.
Advise drivers on routing in adverse weather conditions or when they have health-related issues.
Accurately enter load- and driver-related information into the system.
Instruct drivers on where to pick up and deliver loads, providing accurate directions, load information, pickup and delivery times, and other special load-related information.
Perform other duties as assigned by management.