Night Dispatcher

US Foods•Omaha, NE

12d•$22 - $29•Onsite

About The Position

The Dispatcher coordinates driver assignments and activities to ensure proper distribution service to customers and escalates issues that could affect service. This role coordinates driver and shuttle assignments, works to resolve service issues, and helps minimize overtime, downtime, and hours-of-service violations. The Dispatcher also coordinates trailer, tractor, and backhaul assignments and verifies driver attendance, system use, appearance, and required personal protective equipment. The work takes place at an office desk and in warehouse environments, including cooler and freezer areas where temperatures may be as low as -5 degrees. The schedule is Monday through Friday, 2:00 a.m. to 10:30 a.m. The stated starting pay range is $22.00–$28.83 per hour; compensation may also include overtime, a retention bonus, or productivity- and quality-based incentive compensation. Benefits may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short- and long-term disability, an employee stock purchase plan, and life insurance.

Requirements

At least one year of transportation or logistics experience.
Effective verbal and written communication skills.
Excellent telephone and customer service ability.
Math, analytical, and organizational skills with high attention to detail.
Basic computer skills and good knowledge of Microsoft Word, Excel, Access, and Outlook.
Problem-solving and critical-thinking abilities to solve problems of limited scope.
Strong teamwork skills and ability to support others in the department and division.
High school diploma or GED/equivalent.

Nice To Haves

Prior dispatcher experience.
Knowledge of DOT Hours of Service Regulations and driver logs.
Knowledge of the geographic delivery area.

Responsibilities

Coordinate driver activities and shuttle assignments to resolve service issues and minimize overtime, downtime, and hours-of-service violations.
Complete attendance trackers and verify that drivers use Omnitracs properly.
Ensure customer needs are met promptly and professionally, escalating late dispatches, breakdowns, and other service failures to managers and the sales force.
Reassign routes as needed to resolve service issues and ensure drivers log in and use the Proof of Delivery scanner.
Coordinate trailer, tractor, and backhaul assignments to support efficient logistics operations.
Visually inspect drivers’ appearance to verify they are in proper uniform and have required PPE.
Notify the manager or supervisor in charge and the safety specialist in the event of a vehicle accident or driver injury.
Perform other duties as assigned by the manager.