Night Dispatcher

US Foods • Zebulon, NC

5d • $18 - $28

About The Position

The Dispatcher coordinates driver assignments and activities to ensure proper distribution service to customers and escalates issues that risk service quality. The schedule is Sunday through Thursday, 8:00 p.m. to 4:00 a.m. The role involves work at an office desk and in warehouse areas, including cooler and freezer environments where temperatures may reach -5 degrees.

Requirements

• At least one year of transportation or logistics experience.
• Effective verbal and written communication skills.
• Excellent telephone and customer service ability.
• Math, analytical, and organizational skills with high attention to detail.
• Basic computer skills and knowledge of Microsoft Word, Excel, Access, and Outlook.
• Problem-solving and critical-thinking abilities to solve problems of limited scope.
• Strong teamwork skills and ability to support others in the department and division.
• High school diploma or GED/equivalent required.

Nice To Haves

• Prior dispatcher experience.
• Knowledge of DOT Hours of Service Regulations and driver logs.
• Knowledge of the company’s geographic delivery area.

Responsibilities

• Coordinate driver activities and shuttle assignments to resolve service issues and minimize overtime, downtime, and hours-of-service violations.
• Complete attendance trackers and verify that drivers use Omnitracs properly.
• Ensure customer needs are met promptly and professionally; escalate late dispatches, breakdowns, and other service failures to managers and the sales force.
• Reassign routes as needed to address service issues and ensure drivers log in and use the Proof of Delivery scanner.
• Coordinate trailer, tractor, and backhaul assignments to support efficient logistics operations.
• Visually inspect drivers’ appearance to verify proper uniforms and required PPE.
• Notify the manager or supervisor in charge and the safety specialist in the event of a vehicle accident or driver injury.
• Perform other duties as assigned by the manager.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED