Dispatcher

Terracon•Austin, TX

About The Position

The Dispatcher determines the safest and most efficient way to assign Engineering Field Technicians to project sites. The role receives and manages internal and external service requests, matching appropriately trained staff to assignments and coordinating when and where technicians are scheduled. The Dispatcher serves as a communication hub for the department or office, balancing workloads, coordinating schedules and logistics, and helping ensure operations run efficiently and safely.

Requirements

High school diploma or equivalent.
At least 3 years of relevant experience, or equivalent training and related experience.
Ability to use technology, including mobile apps, email, and scheduling software.
Time management skills.
Negotiation skills.
Interpersonal interaction skills.
A valid driver’s license with an acceptable violation history may be required.

Nice To Haves

Associate degree in project, construction, or business management.
Bilingual in English and Spanish.
Complete the IIF Safety Leadership Terracon course within 1 year in the role.
Complete Terracon Resource Manager training within 1 year in the role.

Responsibilities

Answer and manage incoming calls and dispatch field technicians with appropriate skills or certifications to precise locations at necessary times.
Prioritize projects and manage equipment and internal logistics according to urgency and importance, using negotiation skills to address conflicts.
Relay information and instructions to employees, managers, laboratories, clients, contractors, and other project stakeholders as appropriate.
Maintain communication with field units to coordinate and prioritize day-to-day schedules.
Dispatch in an incident- and injury-free manner consistent with Terracon’s guidelines, prioritizing employee care and concern.
Communicate effectively with customers, employees, and leaders.
Use the materials dashboard, CMELMS, and other tools to distribute employees effectively and balance workloads.
Perform other office duties as needed and work with others to meet deadlines.
Coordinate with other regional offices to cover projects.
Manage resource conflicts among employees, clients, and office or regional leadership using negotiation strategies.
Follow safety rules, practices, and other safety requirements for all projects.
Perform pre-task planning before executing work.
Report safety issues or concerns to management.
Maintain quality standards on all projects.
Perform other duties as assigned.