Dispatcher
CCI Mechanical•Salt Lake City, UT
•Onsite
About The Position
CCI Mechanical is seeking an organized and friendly Dispatcher to join its dispatching team in Salt Lake City, Utah. The Dispatcher works in a team environment to provide service for commercial and industrial HVAC, mechanical, and plumbing systems. The role tracks technicians throughout the day, schedules work, creates work orders, and relays job information to technicians, helping them meet customer needs.
Requirements
- High school diploma or equivalent.
- Computer skills, including Microsoft Word, Outlook, and Excel.
- Strong verbal and written communication skills.
- Positive attitude and willingness to learn.
Nice To Haves
- 2–5 years of dispatch and/or customer service experience preferred.
Responsibilities
- Answer customer calls and prioritize emergencies.
- Serve as a customer service representative for the company.
- Act as the primary office contact for technicians.
- Work with supervisors and technicians to schedule work.
- Dispatch technicians to jobs, contracts, and service calls based on skill level, job history, and work location.
- Create work order numbers and relay job information to technicians.
- Issue purchase orders to technicians.
- Assist with day-to-day operations of the Service Department.
Benefits
- Medical, dental, vision, and life insurance.
- Long-term disability (LTD) and short-term disability (STD) coverage.
- 401(k) with employer match.
- Competitive salary and benefits package.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
