Roadside Service Dispatcher

GEICO•Tucson, AZ

3d•Onsite

About The Position

As a Roadside Service Dispatcher at GEICO, you’ll reassure customers and offer solutions when they need help most. You will guide policyholders through their coverage and the steps to get back on the road safely. The role involves managing incoming calls and helping with glass claims, locksmith services, and tow truck requests, while resolving concerns and supporting customer satisfaction. The position is currently in-office, with an opportunity to work 80% on-site and 20% off-site after completing in-office training, subject to GEICO Flex location and work guidelines. The office is at 3050 South Martin Luther King Jr Way, Tucson, AZ 85713. Evening shifts receive a 10% differential, and weekends receive a 20% differential. Applicants must be available to work evenings, weekends, and holidays.

Requirements

High school diploma or GED required.
Strong customer service, interpersonal, problem-solving, and empathy skills.
Adaptability, attention to detail, and ability to prioritize and multitask across platforms.
Availability to work evenings, weekends, and holidays.

Nice To Haves

Customer-facing experience.
College degree.
Experience in high-volume call centers with KPIs and measurable goals.
Active Adjusters license; training and exam fees are provided.

Responsibilities

Manage incoming calls.
Support glass claims, locksmith services, and tow truck requests.
Guide policyholders through their coverage and the steps needed to get back on the road safely.
Resolve customer concerns and ensure a positive experience.
Drive customer satisfaction through meaningful customer interactions.

Benefits

Starting pay of $18.00 per hour or $36,270 annually.
10% differential for evening shifts and 20% differential for weekends.
Health and wellness benefits starting on Day 1, including medical, dental, vision, and flexible spending accounts.
Paid time off accrued immediately.
13 paid holidays annually: 8 fixed and 5 floating.
401(k) with up to 6% match, vested immediately.
GEICO Strive upfront tuition assistance of up to $5,250 annually.
Licensing and continuing education at no cost, including hundreds of eLearning courses.
Additional weeks annually to work off-site through GEICO Flex, subject to location and work guidelines.
Personalized development programs, mentorship, and certification assistance.