Dispatcher, Roadside Assistance

Estes Express Lines • Charlotte, NC

2h • Onsite

About The Position

Estes Express Lines is seeking Roadside Assistance Dispatchers for its corporate offices in Richmond, Virginia. Dispatchers are the first point of contact for drivers experiencing equipment failures and help coordinate assistance so drivers can return to the road and meet customer needs. The role involves coordinating breakdowns and accidents by telephone with internal teams and outside vendors, monitoring roadside inspections, and authorizing purchase orders. Dispatchers may also assist coworkers with other office duties. Regular attendance is required, and employees must perform other duties as assigned to meet operational, safety, and business needs.

The Roadside Dispatch team operates 24/7/365. Employees must be flexible to work various hours and shifts based on business needs. The position requires customer service and communication skills, efficient data entry, and the ability to multitask, make quick decisions, work independently or with a team, and manage multiple priorities in a high-volume, time-constrained environment.

The role is based in an office environment with noise levels ranging from quiet to loud. Physical requirements include regularly talking or hearing; frequently sitting and using hands to operate computers and other standard office equipment; occasionally standing, walking, lifting, twisting, turning, and reaching; and lifting at least 20 pounds, or more if essential job functions require it. Reasonable accommodations may be made for individuals with disabilities.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• Strong customer service focus and excellent communication skills.
• Efficient data entry skills.
• Flexibility to work various hours and shifts based on business needs; the Roadside Dispatch team works 24/7/365.
• Ability to multitask and make quick decisions in a fast-paced team environment.
• Ability to comply with company policies, rules, procedures, and Code of Conduct.
• Ability to interact well with others and work independently or in a team setting.
• Ability to work under tight time constraints in a high-volume environment with multiple priorities.
• Ability to read, interpret, and comply with written information and documents, including safety rules, operations and procedure manuals, and maintenance instructions, with strong comprehension and concentration and the ability to meet deadlines.
• Ability to lift at least 20 pounds, or more if required by essential job functions.
• Must pass a pre-employment drug screen and may be subject to random drug and/or alcohol testing and a criminal history background check.
• Must be authorized to work in the United States.

Nice To Haves

• Experience using MS Office and Excel.
• Mechanical experience.
• Dispatching experience.
• Technical school completion and experience with heavy trucks.
• AS/400 experience.

Responsibilities

• Coordinate driver breakdowns and accidents by telephone with Estes Central Dispatch, Safety, Maintenance personnel, and outside vendors.
• Monitor DOT roadside inspections.
• Authorize purchase orders.
• Assist coworkers with other office duties.
• Maintain regular attendance and perform other duties as assigned to meet operational, safety, and business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED