Roadside Assistance Driver - Flatbed

AAA Northeast•East Providence, RI

23h•$22 - $25•Onsite

About The Position

The Roadside Service Tech Flatbed provides safe, high-quality roadside assistance to AAA members and works to ensure a positive member experience. The technician responds to service requests within the estimated time of arrival, assesses the scene and vehicle, and provides services such as jump-starts, flat-tire replacement, vehicle entry, minor mechanical assistance when trained and equipped, and towing disabled vehicles to repair facilities or other member-requested destinations. The role includes educating members about possible vehicle issues and AAA products and services, resolving member concerns, and meeting club standards for service completion and member satisfaction. Technicians work independently with limited face-to-face contact with other service-team members and must adapt to shifts supporting a 24/7 operation. The position involves working under pressure in varied traffic and weather conditions, securing vehicles carefully for towing, and following safety procedures, Club policies, towing guidelines, and applicable laws. The scheduled shift is Monday, Tuesday, Friday, and Saturday, 6:00 a.m. to 4:30 p.m. The stated base pay range is $22.00–$24.75 per hour. Additional shift differentials apply to hours worked during specified evening, overnight, and weekend periods. Annual bonuses and, for certain roles, monthly or quarterly incentives may also be available.

Requirements

High school diploma or GED.
At least 21 years of age.
Post-secondary training in automotive mechanics and familiarity with electrical troubleshooting.
Active and valid driver’s license issued by only one state or jurisdiction.
DOT card before hire and as a current employee within one year.
Satisfactory motor vehicle record check during pre-hire screening and periodically during employment, in accordance with policy.
Ability to work a variety of shifts to support a 24/7 operation.
Ability to work independently with limited face-to-face contact with other service-team members.
Ability to work under pressure in busy circumstances and varied traffic and weather conditions.

Responsibilities

Accept service calls and respond to Dispatch or members with an estimated time of arrival.
Locate and greet members, provide reassurance or other appropriate support, and address their needs alongside the technical aspects of the situation.
Assess scene safety on arrival and ensure the vehicle is positioned safely for service.
Ask questions to help diagnose vehicle breakdowns and determine an appropriate course of action; seek assistance when unsure.
Provide minor mechanical assistance when trained and equipped, including battery boosts while following safety procedures.
Safely tow vehicles when required, following Club policies, AAA towing guidelines, and applicable manufacturer specifications.
Maintain the service vehicle and equipment in safe working order, conduct safety checks, and keep an adequate inventory of tools and products.
Follow traffic and motor vehicle laws and safety procedures to prevent injury, crashes, and damage.
Maintain a professional appearance and service vehicle to represent the AAA brand.
Follow temporarily repaired vehicles to support member safety or transport members to their destination when a vehicle is towed, subject to Club policies.
Use the in-vehicle MDC computer to receive and update call information.
Accurately collect Club revenue by cash or credit card for services rendered.
Safeguard confidential information and handle paperwork according to Club policies.
Educate members about AAA battery replacement service and refer calls to the appropriate technician.
Promote AAA products and services and work with Dispatch to help members reach intended destinations, such as hotels, airline reservations, or rental cars.
Take care to prevent damage and injury when selecting vehicle securing points and responding to changing vehicle dynamics while towing.
Perform other duties as assigned.

Benefits

Medical coverage with employer contributions covering up to 93% of the premium cost.
Dental and vision options.
401(k) plan with a 6% company match; contributions are fully vested and made every pay period.
Three weeks of vacation.
12 holidays.
Eight sick days.
48 hours of volunteer time annually.
Free AAA membership.
Insurance discounts.
Travel commission refund.
Wellness incentives of up to $625.
Tuition reimbursement of up to $6,000.
Annual bonus opportunities and, for certain roles, monthly and/or quarterly incentive compensation.
Career development through ongoing training and established career paths.