Roadside Assistance Driver - Battery

AAA Northeast•Milford, CT

2d•$22 - $24•Onsite

About The Position

The Battery Service Technician supports and promotes the goals of AAA Northeast’s battery program while providing safe, high-quality roadside service to AAA members and creating positive member experiences. Technicians respond to service requests within the estimated time of arrival, help secure member and vehicle safety, explain potential vehicle issues, and work toward complete resolution of the member’s needs. Services include battery testing, boosts and replacements, flat tire replacement, vehicle entry, roadside diagnostics, and other related assistance. Technicians also promote AAA products and services and meet club standards for service performance and member satisfaction. The role involves responding to dispatch calls, assessing roadside conditions, communicating with members, diagnosing vehicle systems, and providing appropriate battery and minor mechanical services when trained and equipped. Technicians maintain their service vehicle, tools, inventory, and testing equipment; record activity and transactions using a laptop; and follow club procedures for safety, battery handling, hazardous materials, and vehicle operation. The scheduled shift is Tuesday through Saturday, 3:00 p.m. to 11:30 p.m. The position is based in Milford, Connecticut.

Requirements

High school diploma or GED.
At least 21 years of age.
Active and valid driver’s license issued by only one state or jurisdiction.
Ability to obtain and maintain a minimum one-year DOT card before hire and throughout employment.
Satisfactory motor vehicle record check during pre-hire screening and periodically during employment, in accordance with policy.

Nice To Haves

Post-secondary training in automotive mechanics.
Familiarity with electrical troubleshooting.

Responsibilities

Respond to members’ service requests and dispatch calls, provide an estimated time of arrival, and clarify location or vehicle issues as needed.
Locate members and assess roadside scene safety before providing service.
Greet members, provide reassurance where appropriate, and clearly explain the battery program, battery testing, program benefits, and recommended battery types.
Explain diagnostic test results and potential additional repairs, and refer members to AAR-approved facilities when appropriate.
Meet minimum performance standards for conversion, testing, and battery installation.
Perform diagnostic testing on disabled vehicle electrical, battery, starting, charging, ignition, and fuel-delivery systems.
Determine an appropriate course of action based on information collected and request assistance when uncertain.
Test batteries using specialized equipment; maintain battery terminals; determine whether a battery needs a boost or replacement; provide boosts and install appropriate replacement batteries when needed.
Follow safety procedures and hazardous-materials training while performing battery service.
Call for a tow when towing is required; follow temporarily repaired vehicles to ensure member safety or transport members when required by club policy.
Maintain the service vehicle and equipment in safe working order, conduct safety checks, and keep tools and products inventoried.
Use a laptop to record van activity, invoices, cash and credit receipts, and inventory.
Inspect and maintain the assigned vehicle’s appearance and general mechanical condition; restock and test battery stock; dispose of obsolete batteries according to hazardous-waste procedures; and inventory electronic testing equipment.
Complete required training and annual refresher training to remain certified to operate a Battery Service Vehicle.
Perform other duties as assigned.

Benefits

Medical coverage with employer contributions covering up to 93% of premium cost, plus dental and vision options.
6% company match on the 401(k) retirement plan; contributions are fully vested and made every pay period.
Three weeks of vacation, 12 holidays, and eight sick days.
48 hours of volunteer time annually.
Free AAA membership.
Insurance discounts.
Travel commission refund.
Up to $625 in wellness incentives.
Up to $6,000 in tuition reimbursement.
Annual bonus opportunities and, for certain roles, additional monthly and/or quarterly incentive compensation.
Shift differentials: $2.75 per hour for hours worked between 10 p.m. and 6 a.m.; $1.75 per hour for hours worked between 6 p.m. and 10 p.m.; and $1 per hour for weekend hours. Differentials may be combined.