Roadside Assistance Driver - Flatbed

AAA Northeast•East Providence, RI

8d•$22 - $25•Onsite

About The Position

The Roadside Assistance Driver - Flatbed provides safe, high-quality roadside solutions for AAA members and aims to ensure positive member experiences. The technician responds to member service requests within an estimated time of arrival, assesses situations, and provides services such as jump starts, flat-tire replacement, vehicle entry, and minor mechanical assistance when trained and equipped. When a vehicle cannot be repaired roadside, the technician safely tows it to a repair facility or another destination requested by the member. The role also promotes AAA products and services and works toward club performance standards for successful roadside resolutions and member satisfaction. The position is based in East Providence, Rhode Island, and follows a Tuesday–Saturday, 9:00 PM–5:00 AM schedule. Technicians must be adaptable to shifts supporting a 24/7 operation and work independently, often with little face-to-face contact with other service team members. Work may take place under pressure and in busy conditions, across varying traffic and weather conditions.

Requirements

High school diploma or GED.
At least 21 years of age.
Post-secondary training in automotive mechanics and familiarity with electrical troubleshooting.
Active and valid driver’s license issued by only one state or jurisdiction.
DOT card required before hire and, as a current employee, within one year.
Satisfactory motor vehicle record check during pre-hire screening and periodically during employment, in accordance with policy.
Ability to work independently with little face-to-face contact with other members of the service team.
Flexibility to adapt to a variety of shifts to cover a 24/7 operation.

Responsibilities

Accept service calls and respond to Dispatch or members with an estimated time of arrival.
Locate members, greet them, and respond appropriately to their emotional needs while handling the technical aspects of the situation.
Assess scene safety on arrival and ensure the vehicle is positioned safely for service without endangering members or their traveling companions.
Ask diagnostic questions, determine an appropriate course of action, and request assistance when unsure.
Provide minor mechanical assistance when trained and equipped, including battery boosts, while following safety procedures.
Safely tow vehicles according to Club policies and procedures, AAA towing manual guidelines, and manufacturer specifications, as appropriate.
Maintain service vehicles and equipment in safe working order, conduct safety checks, and keep an inventory of tools and products needed for service calls.
Follow traffic and motor vehicle laws and safety procedures to prevent injury, crashes, and damage.
Maintain a professional personal and vehicle image that positively represents the AAA brand.
Follow temporarily repaired vehicles to support member safety or transport members to their destination when a vehicle must be towed, subject to Club policies and procedures.
Use the in-vehicle MDC computer to receive and update call information.
Accurately collect Club revenue by cash or credit card for services rendered.
Safeguard confidential information and complete paperwork according to Club policies.
Educate members about AAA battery replacement service and refer calls to the appropriate technician.
Promote AAA products and services and work with Dispatch to help members reach intended destinations, such as hotels, airline reservations, or rental cars.
Take care to prevent damage and injury by selecting suitable securing points and responding to changing vehicle dynamics while towing.
Perform other duties as assigned.

Benefits

Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.
6% company match on the 401(k) retirement plan; contributions are fully vested and made every pay period.
Three weeks of vacation, 12 holidays, and eight sick days.
48 hours of volunteer time annually.
Free AAA membership.
Insurance discounts.
Travel commission refund.
Wellness incentives up to $625.
Tuition reimbursement up to $6,000.
Annual bonus opportunities and, for certain roles, additional monthly and/or quarterly incentive compensation.
Ongoing world-class training and career development opportunities.