Roadside Technician Flatbed

AAA Northeast•North Andover, MA

2d•$24 - $27•Onsite

About The Position

The Roadside Service Tech Flatbed provides safe, high-quality roadside assistance to AAA members and aims to ensure a positive member experience. The technician responds to member service requests within an estimated time of arrival, assesses the situation, and provides services such as jump starts, flat-tire replacement, vehicle entry, and minor mechanical assistance when trained and equipped. When a roadside repair is unsuccessful or towing is necessary, the technician safely transports the disabled vehicle to a repair facility or another destination requested by the member. The role includes diagnosing likely vehicle problems, making safe service decisions, maintaining the service vehicle and equipment, following traffic laws and AAA procedures, and protecting member and vehicle safety. Technicians also promote AAA products and services, accurately collect payment, maintain confidential information, and coordinate with Dispatch. The position works Sunday through Wednesday, 7:00 p.m. to 5:30 a.m., and requires flexibility to cover a 24/7 operation. It is based at the North Andover, Massachusetts fleet location.

Requirements

High school diploma or GED.
At least 21 years of age.
Post-secondary training in automotive mechanics and familiarity with electrical troubleshooting.
Active and valid driver’s license issued by only one state or jurisdiction.
DOT card before hire and, as a current employee, within one year.
Satisfactory motor vehicle record check during pre-hire screening and periodically during employment.
Ability to work a variety of shifts to support a 24/7 operation.
Ability to work under pressure in busy circumstances and in varying traffic and weather conditions.

Responsibilities

Accept calls and respond to Dispatch or members with an estimated time of arrival.
Locate and greet members, offering reassurance and appropriate assistance while addressing their emotional state and service needs.
Assess scene safety upon arrival and ensure the vehicle is positioned safely for service.
Ask questions to help diagnose vehicle breakdowns, determine an appropriate course of action, and request assistance when needed.
Provide minor mechanical assistance when trained and equipped, including battery boosts and other roadside services.
Tow vehicles safely in accordance with Club policies, the AAA towing manual, and applicable manufacturer specifications.
Maintain the service vehicle and equipment in safe working order, conduct safety checks, and keep necessary tools and products in stock.
Follow traffic and motor vehicle laws and safety procedures to help prevent injury, crashes, and damage.
Maintain a professional personal and vehicle image representing the AAA brand.
Follow temporarily repaired vehicles when necessary to help ensure member safety, or transport members to their destination when the vehicle is towed, subject to Club policies.
Use the in-vehicle MDC computer to receive and update call information.
Accurately collect Club revenue by cash or credit card for services rendered.
Safeguard confidential information and complete paperwork in accordance with Club policies.
Educate members about AAA battery replacement service and refer calls to the appropriate technician.
Promote AAA products and services and coordinate with Dispatch to help members reach intended destinations.
Work independently with limited face-to-face contact with other service team members.
Take care to prevent damage or injury when selecting vehicle securing points and responding to changing vehicle dynamics while towing.
Perform other duties as assigned.

Benefits

$2,500 sign-on bonus for eligible full-time regular Roadside Assistance Driver hires who accept before November 30, 2026; paid in two installments after three and six months of employment.
Annual bonus opportunities and, for certain roles, monthly and/or quarterly incentive compensation.
Medical coverage with employer contributions covering up to 93% of premium cost.
Dental and vision options.
401(k) plan with a 6% company match; contributions are fully vested and made every pay period.
Three weeks of vacation, 12 holidays, and eight sick days.
48 hours of volunteer time annually.
Free AAA membership.
Insurance discounts.
Travel commission refund.
Wellness incentives of up to $625.
Tuition reimbursement of up to $6,000.
Career development through ongoing training and career paths.