Roadside Assistance Driver - Flatbed

AAA Northeast•Avon, MA

8d•$24 - $27•Onsite

About The Position

The Roadside Assistance Driver - Flatbed provides safe, high-quality roadside assistance to AAA members and works to deliver a positive member experience. The role responds to service requests within an estimated time of arrival, assesses roadside safety, and provides services such as battery boosts, flat-tire replacement, vehicle entry, and minor mechanical assistance when trained and equipped. If a vehicle cannot be returned to service, the driver safely tows it to a repair facility or another destination requested by the member. The driver communicates with members, helps address their concerns, explains possible vehicle issues, and works to resolve their needs. The position also promotes AAA products and services, supports members in reaching intended destinations, and meets club standards for service, vehicle go rates, and member satisfaction. Drivers work independently with limited face-to-face contact and must adapt to varied shifts supporting a 24/7 operation. The listed schedule is Tuesday through Saturday, 3:00 p.m. to 11:30 p.m., at the Avon, Massachusetts fleet location.

Requirements

High school diploma or GED.
At least 21 years of age.
Post-secondary training in automotive mechanics and familiarity with electrical troubleshooting.
Active and valid driver’s license issued by only one state or jurisdiction.
DOT card before hire and maintained as a current employee within one year.
Satisfactory motor vehicle record check during pre-hire screening and periodically during employment.
Ability to work independently with little face-to-face contact with other service-team members.
Flexibility to adapt to a variety of shifts covering a 24/7 operation.
Ability to work under pressure and in busy circumstances involving varied traffic and weather conditions.

Responsibilities

Accept calls and respond to Dispatch or members with an estimated arrival time.
Locate and greet members, respond appropriately to their emotional state, and address the technical aspects of the service request.
Assess scene safety upon arrival to ensure the vehicle is positioned safely for service.
Ask questions to help diagnose likely causes of vehicle breakdowns and determine an appropriate course of action; request assistance when unsure.
Provide minor mechanical assistance when trained and equipped, including battery boosts and other appropriate roadside services, while following safety procedures.
Safely tow vehicles according to Club policies, AAA towing manual guidelines, and manufacturer specifications, as appropriate.
Maintain the service vehicle and equipment in safe working order, conduct safety checks, and keep an adequate inventory of tools and products.
Follow traffic and motor vehicle laws and safety procedures to prevent injury, crashes, and damage.
Maintain a professional personal and vehicle image that represents the AAA brand.
Follow temporarily repaired vehicles to help ensure member safety or transport members to their destination when a vehicle must be towed, subject to Club policies and procedures.
Use the in-vehicle MDC computer to receive and update call information.
Collect Club revenue accurately using cash or credit cards for services rendered.
Safeguard confidential information and complete paperwork according to Club policies.
Educate members about AAA battery replacement service and refer calls to the appropriate technician.
Promote AAA products and services and work with Dispatch to help members reach intended destinations, such as hotels, airline reservations, or rental cars.
Use care when choosing vehicle securing points and respond to changing vehicle dynamics while towing.
Perform other duties as assigned.

Benefits

Medical, dental, and vision coverage; employer contributions cover up to 93% of the medical premium cost.
6% company match on the 401(k) retirement plan; contributions are fully vested and made every pay period.
Three weeks of vacation, 12 holidays, and 8 sick days.
48 hours of annual volunteer time.
Free AAA membership.
Insurance discounts.
Travel commission refund.
Up to $625 in wellness incentives.
Up to $6,000 in tuition reimbursement.
Annual bonus opportunities and, for certain roles, monthly and/or quarterly incentive compensation.
Shift differentials: $2.75 per hour for hours worked between 10 p.m. and 6 a.m.; $1.75 per hour for hours worked between 6 p.m. and 10 p.m.; and $1 per hour for weekend hours. Differentials can be combined.