Roadside Assistance Driver - Battery

AAA Northeast•Millbury, MA

7d•$22 - $24•Onsite

About The Position

The Battery Service Technician supports and promotes AAA’s battery program while providing safe, high-quality roadside assistance to AAA members in an assigned Battery Service Vehicle. The technician responds to member requests within an estimated time of arrival, helps protect member safety and vehicle security, explains potential vehicle issues, and works to resolve service needs while creating a positive member experience. Services include battery testing and replacement, jump-starts, flat-tire replacement, vehicle entries, roadside diagnostics, and other related assistance. Technicians also promote AAA products and services and meet club performance standards for service completion and member satisfaction. The role involves responding to dispatch calls, assessing roadside scenes, diagnosing disabled vehicle systems, and deciding on an appropriate course of action. Technicians communicate battery program information and test results, recommend battery types or additional repairs, and provide referrals to AAR-approved facilities when appropriate. They maintain their service vehicle, equipment, inventory, and records; follow safety and hazardous-material procedures; and attend required training and annual refreshers to qualify to operate a Battery Service Vehicle. This is a full-time, second-shift position scheduled Sunday through Thursday from 3:30 p.m. to 12:00 a.m. The listed pay range is $21.50–$24.00 per hour. Shift differentials may apply for evening, overnight, and weekend hours. AAA Northeast offers training and career-development opportunities, benefits, and an inclusive, collaborative workplace.

Requirements

High school diploma or GED.
At least 21 years of age.
Active and valid driver’s license issued by only one state or jurisdiction.
Ability to obtain and maintain a minimum one-year DOT card before hire and during employment.
Satisfactory motor vehicle record check during pre-hire screening and periodically during employment, in accordance with policy.

Nice To Haves

Post-secondary training in automotive mechanics.
Familiarity with electrical troubleshooting.

Responsibilities

Respond to member service requests and dispatch calls, communicate an estimated arrival time, and clarify the member’s location and vehicle issue when appropriate.
Locate members and assess roadside scene safety before providing service.
Greet members, address their emotional needs, and communicate clearly about the battery program and its benefits.
Test vehicle batteries, explain diagnostic results, recommend appropriate battery types, and identify additional repairs that may be needed.
Provide jump-starts, maintain battery terminals, install or replace batteries, and perform other minor mechanical assistance when trained and equipped.
Diagnose disabled vehicle systems, including electrical, battery, starting, charging, ignition, and fuel-delivery systems, and determine an appropriate course of action.
Refer members to AAR-approved facilities when needed and call for a tow when towing is required.
Meet performance standards for conversion, testing, installations, service completion, and member satisfaction.
Maintain the service vehicle and equipment in safe working order, conduct safety checks, and keep sufficient tools and products for service calls.
Follow repaired vehicles or transport members when required by Club policies and procedures.
Use a laptop to record van activity, invoices, cash and credit receipts, and inventory.
Inspect the assigned vehicle’s appearance and mechanical condition; restock batteries, test new battery stock, dispose of obsolete batteries according to hazardous-waste procedures, and inventory electronic testing equipment.
Complete required Battery Service Vehicle training and annual refresher training.
Perform other duties as assigned.

Benefits

Medical coverage with employer contributions covering up to 93% of premium cost.
Dental and vision options.
401(k) retirement plan with a 6% company match; contributions are fully vested and made every pay period.
Three weeks of vacation.
12 holidays.
Eight sick days.
48 hours of volunteer time annually.
Free AAA membership.
Insurance discounts.
Travel commission refund.
Wellness incentives of up to $625.
Tuition reimbursement of up to $6,000.
Annual bonus opportunities and, for certain roles, monthly and/or quarterly incentive compensation.
Career-development training and established career paths.