Roadside Assistance Driver - Flatbed

AAA Northeast•East Providence, RI

8d•$22 - $25•Onsite

About The Position

The Roadside Service Tech Flatbed provides safe, high-quality roadside assistance to AAA members while ensuring a positive member experience. The role responds to service requests within an estimated time of arrival, assesses the scene, provides minor mechanical assistance when trained and equipped, and tows disabled vehicles when needed. Technicians help members understand potential vehicle issues and may arrange transportation or other assistance when a vehicle cannot be repaired at the roadside. They also promote AAA products and services and work toward club standards for successful roadside resolutions and member satisfaction. The position operates a flatbed or tow vehicle and requires safe driving and towing practices, careful handling of vehicles, and maintenance of the service vehicle, tools, and equipment. Technicians use an in-vehicle MDC computer to manage calls, collect payment for services, protect confidential information, and coordinate with Dispatch. The role involves independent work, frequent interaction with members in potentially stressful situations, and work in varying traffic and weather conditions. The stated schedule is Sunday through Wednesday, 9:00 PM to 7:30 AM, with flexibility to work a variety of shifts to support a 24/7 operation.

Requirements

High school diploma or GED.
At least 21 years of age.
Post-secondary training in automotive mechanics and familiarity with electrical troubleshooting.
Active and valid driver’s license issued by only one state or jurisdiction.
DOT card required pre-hire and, for current employees, within one year.
Satisfactory motor vehicle record check during pre-hire screening and periodically during employment, in accordance with policy.
Ability to work under pressure in busy circumstances and in varying traffic and weather conditions.
Ability to adapt to a variety of shifts supporting a 24/7 operation.

Responsibilities

Accept calls and respond to Dispatch or members with an estimated time of arrival.
Locate and greet members, responding appropriately to their emotional state while addressing the technical issue.
Assess scene safety upon arrival to protect members and traveling companions.
Ask diagnostic questions and determine an appropriate course of action based on the information available; seek assistance when unsure.
Provide minor mechanical assistance when trained and equipped, including battery boosts and other roadside services.
Safely tow vehicles in accordance with Club policies and procedures, AAA towing manual guidelines, or manufacturer specifications as appropriate.
Maintain service vehicles and equipment in safe working order, conduct safety checks, and maintain inventory of tools and products.
Follow traffic and motor vehicle laws and safety procedures to prevent injury, crashes, and damage.
Maintain a professional personal and vehicle image representing the AAA brand.
Follow temporarily repaired vehicles to help ensure member safety or transport members to their destination when a vehicle is towed, subject to Club policies and procedures.
Operate the in-vehicle MDC computer to receive and update call information.
Collect Club revenue accurately by cash or credit card for services rendered.
Safeguard confidential information and complete paperwork according to Club policies.
Educate members about AAA battery replacement service and refer calls to the appropriate technician.
Promote other AAA products and services and work with Dispatch to help members reach intended destinations, such as hotels, airline reservations, or rental cars.
Work independently with limited face-to-face contact with other service-team members and adapt to shifts that cover a 24/7 operation.
Take care to prevent damage or injury when choosing vehicle securing points and responding to changing vehicle dynamics while towing.
Perform other duties as assigned.

Benefits

Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.
6% company match on 401(k), with contributions fully vested and made every pay period.
Three weeks of vacation, 12 holidays, and 8 sick days.
48 hours of volunteer time annually.
Free AAA membership.
Insurance discounts.
Travel commission refund.
Up to $625 in wellness incentives.
Up to $6,000 in tuition reimbursement.
Annual bonus opportunities and, for certain roles, additional monthly and/or quarterly incentive compensation.
Career development through ongoing training and established career paths.