Roadside Assistance Driver - Battery

AAA Northeast•North Andover, MA

1d•$24 - $26•Onsite

About The Position

The Battery Service Technician supports and promotes AAA Northeast’s battery program while providing safe, high-quality roadside assistance to AAA members. The role responds to member service requests within an estimated time of arrival, helps secure the scene and vehicle, explains diagnostic findings and possible repairs, and works to resolve member issues while maintaining performance and satisfaction standards. Services include battery testing, boosts, installation and replacement, flat tire replacement, vehicle entry, and other roadside assistance. The position also promotes AAA products and services and may provide minor mechanical assistance when trained and equipped. The position is based at the North Andover, Massachusetts fleet location and follows a second-shift schedule of Sunday, Monday, Tuesday, and Friday, 2:00 p.m. to 12:30 a.m. The role requires maintaining the assigned service vehicle, tools, inventory, and testing equipment; completing service and payment records; and following safety, hazardous-material, battery-disposal, and Club procedures. Battery Service Vehicle certification requires initial training and annual refreshers. The posted pay range is $23.50–$26.45 per hour, with possible annual bonuses and role-dependent monthly or quarterly incentives. Shift differentials may apply: $2.75 per hour for hours worked from 10:00 p.m. to 6:00 a.m., $1.75 per hour from 6:00 p.m. to 10:00 p.m., and $1 per hour for weekend hours; differentials can be combined. The position is eligible for a $2,500 sign-on bonus for qualifying full-time hires before November 30, 2026, paid in two installments after three and six months of employment. AAA Northeast describes its work environment as collaborative and values connection, transparency, trust, and employee diversity. The organization offers career development through training and career paths.

Requirements

High school diploma or GED.
At least 21 years of age.
Active and valid driver’s license issued by only one state or jurisdiction.
Ability to obtain and maintain a minimum one-year DOT card before hire and during employment.
Satisfactory motor vehicle record check during pre-hire screening and periodically during employment, in accordance with policy.

Nice To Haves

Post-secondary training in automotive mechanics.
Familiarity with electrical troubleshooting.

Responsibilities

Respond to member requests for roadside service, accept dispatch calls, provide estimated arrival times, and clarify member location and vehicle issues when appropriate.
Locate members and assess scene safety upon arrival; greet members and respond appropriately to their emotional state.
Explain the battery program, the importance of battery testing, program benefits, and appropriate battery options.
Report diagnostic test results, explain potential additional repairs, and refer members to AAR-approved facilities when appropriate.
Meet minimum performance standards for conversion, testing, and battery installations.
Diagnose disabled vehicle systems, including electrical, battery, starting, charging, ignition, and fuel delivery systems, and determine an appropriate course of action or request assistance when needed.
Test batteries using specialized equipment; maintain battery terminals; determine whether a battery needs a boost or replacement; and provide boosts or install appropriate batteries as needed while following safety procedures.
Call for a tow when towing is required; follow temporarily repaired vehicles to support member safety or transport members when required by Club procedures.
Maintain the service vehicle and equipment in safe working order, perform safety checks, and keep an adequate inventory of tools and products.
Operate a laptop to record van activity, invoices, cash and credit receipts, and inventory.
Inspect and maintain the assigned vehicle’s appearance and general mechanical condition; restock batteries, test new battery stock, dispose of obsolete batteries according to hazardous-waste procedures, and inventory electronic testing equipment.
Attend required training and annual refresher training to certify to operate a Battery Service Vehicle.
Perform other duties as assigned.

Benefits

Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.
6% company match on the 401(k) retirement plan; contributions are fully vested and made every pay period.
Three weeks of vacation, 12 holidays, and 8 sick days.
48 hours of volunteer time annually.
Free AAA membership.
Insurance discounts.
Travel commission refund.
Up to $625 in wellness incentives.
Up to $6,000 in tuition reimbursement.
Annual bonus opportunities and, for certain roles, additional monthly and/or quarterly incentive compensation.
$2,500 sign-on bonus for eligible hires who meet the stated terms.
Career development through ongoing training and established career paths.