Roadside Assistance Driver - Battery

AAA Northeast•North Andover, MA

1d•$24 - $26

About The Position

The Roadside Assistance Driver - Battery supports and promotes AAA Northeast’s battery program by providing safe, high-quality roadside service to AAA members and creating positive member experiences. The role responds to service requests within an estimated arrival time, helps ensure member safety and vehicle security, assesses vehicle issues, and works toward complete resolution of members’ roadside problems. Technicians provide jump-starts, flat-tire replacement, vehicle entry, battery testing and replacement, and other related services. They also provide roadside diagnostic and repair assistance, promote AAA products and services, and meet club performance standards for service conversion and member satisfaction. Battery Service Technicians communicate the battery program and test results to members, explain potential repair needs, recommend appropriate battery types, and refer members to AAR-approved facilities when needed. They perform diagnostic testing and minor mechanical assistance when trained and equipped, maintain service vehicles and equipment, manage inventory and records, and follow safety procedures—including hazardous-material and obsolete-battery disposal procedures. Technicians must complete required training and annual refreshers to operate a Battery Service Vehicle. This is a full-time, first-shift position on a 4x10 schedule: Sunday, Monday, Tuesday, and Friday, 11:00 a.m.–9:30 p.m. The listed hourly pay range is $23.50–$26.45. The position is eligible for a $2,500 sign-on bonus, paid in two installments after successful completion of three and six months of employment, for eligible candidates who accept a qualifying full-time regular position before November 30, 2026.

Requirements

High school diploma or GED.
At least 21 years of age.
Active and valid driver’s license issued by only one state or jurisdiction.
Able to obtain and maintain a minimum one-year DOT card before hire and during employment.
Must satisfactorily pass motor vehicle record checks during pre-hire screening and periodically during employment, in accordance with policy.

Nice To Haves

Post-secondary training in automotive mechanics.
Familiarity with electrical troubleshooting.

Responsibilities

Respond to member service requests and dispatch calls, providing an estimated time of arrival and clarifying the location and potential vehicle issue when appropriate.
Locate members and assess scene safety before beginning service.
Greet members, respond appropriately to their emotional needs, and clearly communicate all aspects and benefits of the battery program.
Explain diagnostic test results, discuss possible additional repairs, recommend the appropriate battery type, and refer members to AAR-approved facilities when appropriate.
Meet minimum performance standards for conversion, testing, and installations.
Diagnose disabled vehicle systems, including electrical, battery, starting, charging, ignition, and fuel-delivery systems, and determine an appropriate course of action.
Perform battery tests using specialized equipment; maintain battery terminals; determine whether a battery needs a boost or replacement; provide boosts; and install appropriate batteries when necessary.
Provide efficient minor mechanical assistance when trained and equipped, and follow Club safety policies and procedures, including hazardous-materials procedures.
Call for a tow when towing is required and, as permitted by Club policy, follow temporarily repaired vehicles or transport members to their destination when their vehicle is towed.
Maintain the service vehicle and equipment in safe working order, conduct safety checks, and keep sufficient tools and products available for service calls.
Use a laptop to record van activity, invoices, cash and credit receipts, and inventory.
Inspect the assigned vehicle’s appearance and general mechanical condition; restock batteries; test new battery stock; dispose of obsolete batteries in accordance with hazardous-waste procedures; and inventory electronic testing equipment.
Attend required training and annual refresher training to become and remain certified to operate a Battery Service Vehicle.
Perform other duties as assigned.

Benefits

Medical, dental, and vision coverage; employer contributions cover up to 93% of medical premium costs.
6% company match on the 401(k) retirement plan; contributions are fully vested and made every pay period.
Three weeks of vacation, 12 holidays, and eight sick days.
48 hours of volunteer time annually.
Free AAA membership.
Insurance discounts.
Travel commission refund.
Up to $625 in wellness incentives.
Up to $6,000 in tuition reimbursement.
Annual bonus opportunities and, for certain roles, additional monthly and/or quarterly incentive compensation.
$2,500 sign-on bonus for eligible candidates who accept a qualifying full-time regular position before November 30, 2026; paid in installments after three and six months of employment.
Shift differentials: $2.75 per hour for hours worked between 10 p.m. and 6 a.m.; $1.75 per hour for hours worked between 6 p.m. and 10 p.m.; and $1 per hour for weekend hours. Differentials may be combined.