AAA Roadside Assistance Driver

AAA Club Alliance•Topeka, KS

About The Position

AAA Topeka is hiring full-time drivers for its Roadside Assistance team in Tow Truck Operator or Mobile Battery Technician positions. Drivers assist members with roadside needs such as flat tires, battery jump-starts, fuel delivery, lockouts, and towing. The work is primarily performed from a service vehicle and outdoors in varying weather conditions. Paid training is provided, and a CDL is not required. The role requires communicating with members, making safe service decisions, documenting calls and payments, and inspecting vehicles and equipment.

Requirements

At least 21 years old.
High school diploma or equivalent.
Valid driver's license for the state of residence and ability to maintain applicable state and local licensing requirements.
Ability to pass a physical examination required by the Department of Transportation and/or company policy.
Ability to lift and carry equipment weighing up to 75 pounds; bend, kneel, and balance to change tires, inspect vehicles, and push vehicles; and use hand tools.
Satisfactory pre- and post-employment screening results, including criminal, drug, and motor vehicle screening.
Ability to operate passenger vehicles and light- to medium-duty trucks with manual and automatic transmissions.
Ability to communicate effectively in writing, verbally, by email, and using assigned technology such as GPS.
Ability to adjust schedule as needed to attend training.

Nice To Haves

Three years of experience in an automotive or mechanical environment, technical school, or at least three years of experience in sales and/or customer service is preferred.

Responsibilities

Provide lock-out, fuel delivery, battery jump-start, and tire-change services.
Sell and install car batteries (Mobile Battery Technician position only).
Provide tow and recovery services (Tow Truck Operator position only).
Communicate effectively with members, keep them informed, and ensure their safety.
Make sound decisions about safe vehicle service and member needs.
Enter call information accurately into in-truck technology, process payments, handle cash, and complete required reports.
Inspect vehicles and equipment to ensure they are in safe operating condition and adequately secured.
Participate in special events promoting the AAA brand, as needed.
Complete required departmental training courses within 60 days of hire and additional training as required.

Benefits

Competitive base rate of $20.25 to $21.15 per hour, based on experience.
10% shift differential for working second shift.
Overtime opportunities during peak season.
Monthly bonuses, with potential earnings of an additional $300 to $500 per month.
More than three weeks of paid time off (PTO).
Eight paid holidays.
401(k) plan with company match; the posting describes matching up to 6% in one section and up to 7% in another.
Medical, dental, vision, and prescription coverage.
Free life insurance.
Free AAA membership.
Tuition and continuing-learning reimbursement, including up to $5,250 per year.
Paid training.
Uniforms and tools provided.
Up to two weeks of paid parental leave.
Company-provided volunteer opportunities and one volunteer day per year.