AAA Roadside Assistance Drivers
About The Position
AAA’s Woodlawn Fleet is hiring dependable, empathetic roadside assistance personnel to help members with services such as tire changes, battery jump-starts, fuel delivery, lockouts, and towing. The role involves working outdoors in various weather conditions and primarily operating from a service vehicle. Depending on the position, associates may provide towing and recovery services or sell and install car batteries. No CDL is required, and paid training is provided. The schedule is determined after training and includes weekends; second-shift work carries a 10% shift differential. Overtime during peak season and monthly bonus opportunities are available.
Requirements
- Must be at least 21 years old.
- High school diploma or equivalent.
- Valid driver's license for the state of residence, with all required state and local licenses maintained.
- Ability to pass a physical examination required by the Department of Transportation and/or company policy.
- Ability to lift and carry equipment weighing up to 75 pounds; bend, kneel, and balance to change tires, inspect, and push vehicles; and use hand tools.
- Satisfactory pre- and post-employment screening results, including criminal, drug, and motor vehicle screening.
- Ability to operate passenger vehicles and light- to medium-duty trucks with manual and automatic transmissions.
- Effective written and verbal communication, including email and use of assigned technology such as GPS.
- Complete required departmental training within 60 days of hire and additional future training as required; schedule adjustments may be needed to attend training.
Nice To Haves
- Three years of experience in an automotive or mechanical environment, technical school, or at least three years of experience in sales and/or customer service is preferred.
Responsibilities
- Provide lockout, fuel delivery, battery jump-start, and tire-change services in accordance with established guidelines and quality-control procedures.
- Provide tow and recovery services in accordance with established guidelines and quality-control procedures when assigned to a Tow Truck Operator position.
- Sell and install car batteries when assigned to a Mobile Battery position.
- Communicate effectively with members, keep them informed, and help ensure their safety.
- Make sound decisions about safe vehicle service and accommodate member needs.
- Accurately enter call information into in-truck technology, process payments, handle cash, and complete required reports.
- Inspect vehicles and equipment to ensure they are safe and meet requirements; secure fleet vehicles and equipment when not in use.
- Support AAA at special events, including parades and television, radio, and social media activities that promote the brand.
- Perform other duties as assigned.
Benefits
- Competitive hourly rate of $22.05 to $24.70, based on experience and position.
- 10% shift differential for second-shift work.
- Overtime opportunities during peak season.
- Monthly bonuses with the potential to earn up to an additional $300 per month.
- Generous paid time off, including 2+ weeks within the first year.
- Paid holidays.
- 401(k) plan with company match, up to 7%.
- Medical, dental, vision, and prescription coverage.
- Free life insurance.
- Free AAA Membership.
- Tuition or continual learning reimbursement up to $5,250 per year.
- Paid training.
- Paid uniforms and tools provided.
- Up to two weeks of paid parental leave.
- Company-provided volunteer opportunities and one volunteer day per year.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
