AAA Roadside Assistance Drivers

AAA Club Alliance • Woodlawn, MD

4d • Onsite

About The Position

AAA’s Woodlawn Fleet is hiring dependable, empathetic drivers to assist members with roadside needs, including flat tires, jump-starts, fuel delivery, lockouts, battery sales and installation for the Mobile Battery position, and towing and recovery for the Tow Truck Operator position. Work is primarily from a service vehicle and takes place outdoors in various weather conditions. No CDL is required, and paid training is provided. The schedule is determined after training and includes weekends. A 10% shift differential is available for second-shift work, along with overtime during peak season and monthly bonus opportunities. Associates must complete required departmental training within 60 days of hire and may need to adjust their schedules to attend training.

Requirements

• Must be at least 21 years old.
• High school diploma or equivalent.
• Valid driver's license for the state of residence and maintenance of all applicable state and local licensing requirements.
• Ability to pass a physical examination as required by the Department of Transportation and/or company policy.
• Satisfactory pre- and post-employment screening results, including criminal, drug, and motor vehicle screenings.
• Ability to operate passenger vehicles and light- to medium-duty trucks with manual and automatic transmissions.
• Ability to communicate effectively in writing, verbally, by email, and using assigned technology such as GPS.
• Successfully complete required departmental training courses within 60 days of hire and any additional future departmental training.
• Ability to lift and carry equipment weighing up to 75 pounds, bend, kneel, balance, change tires, inspect and push vehicles, and use hand tools.

Nice To Haves

• Three years of experience in an automotive or mechanical environment, technical school, or at least three years of experience in sales and/or customer service is preferred.

Responsibilities

• Provide lock-out, fuel delivery, battery jump-start, and tire-change services according to established guidelines and quality-control procedures.
• Provide tow and recovery services according to established guidelines and quality-control procedures for the Tow Truck Operator position.
• Sell and install car batteries for the Mobile Battery position.
• Communicate effectively with members, keep them informed, and help ensure their safety.
• Make sound decisions about safe vehicle service and accommodate member needs.
• Accurately enter call information into in-truck technology, process payments, handle cash, and complete required reports.
• Inspect vehicles and equipment to ensure they are safe and meet requirements.
• Keep fleet vehicles and equipment adequately secured, including when vehicles are not in use.
• Support AAA as needed by participating in brand-promoting special events, including parades and television, radio, and social media events.
• Complete other duties as assigned.

Benefits

• Competitive hourly pay of $22.05 to $24.70, based on experience and position.
• 10% shift differential for second-shift work.
• Overtime opportunities during peak season.
• Monthly bonuses with potential to earn up to an additional $300 per month.
• Generous paid time off, including 2+ weeks within the first year.
• Paid company holidays.
• 401(k) plan with company match up to 7%.
• Medical, dental, vision, and prescription coverage.
• Free life insurance.
• Free AAA membership.
• Tuition or continual learning reimbursement up to $5,250 per year.
• Paid parental leave of up to 2 weeks.
• Paid training.
• Company-provided paid uniforms and tools.
• Company-provided volunteer opportunities and one volunteer day per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED