Roadside Assistance Driver - Battery

AAA Northeast • Milford, CT

6d • $22 - $24 • Onsite

About The Position

The Battery Service Technician supports and promotes the goals of AAA Northeast’s battery program while providing safe, high-quality roadside service to AAA members. The role responds to service requests within an estimated time of arrival, protects member safety and vehicle security, explains potential vehicle issues, and works to resolve member concerns while maintaining performance and satisfaction standards. Services include battery testing and replacement, jump starts, flat-tire replacement, vehicle entry, and other related roadside assistance. The technician may also provide minor mechanical assistance when trained and equipped, and diagnostic or repair assistance for disabled vehicles.

Technicians communicate the battery program and testing results to members, recommend appropriate battery types, explain potential additional repairs, and provide referrals to AAR-approved facilities. They maintain the assigned service vehicle, equipment, inventory, and records; follow safety and hazardous-material procedures; and complete required training and annual refreshers to operate a Battery Service Vehicle. Other duties may be assigned.

This is a full-time, second-shift position scheduled Sunday, Monday, Tuesday, and Friday from 1:00 p.m. to 11:30 p.m. The listed pay range is $21.50–$24.20 per hour. Shift differentials may apply: $2.75 per hour for hours worked from 10 p.m. to 6 a.m., $1.75 per hour for hours worked from 6 p.m. to 10 p.m., and $1 per hour for weekend hours; differentials can be combined. Annual bonuses and, for certain roles, monthly and/or quarterly incentives may also be available. The role is based in Milford, Connecticut.

Requirements

• High school diploma or GED.
• At least 21 years of age.
• Active and valid driver’s license issued by only one state or jurisdiction.
• Able to obtain and maintain a minimum one-year DOT card before hire and as a current employee.
• Satisfactorily pass a motor vehicle record check during pre-hire screening and periodically during employment.
• Meet the stated minimum performance standards in conversion, testing, and installs.

Nice To Haves

• Post-secondary training in automotive mechanics.
• Familiarity with electrical troubleshooting.

Responsibilities

• Respond to dispatch and member service requests, provide an ETA, and clarify the member’s location and vehicle issue when appropriate.
• Locate members and assess scene safety before providing service; greet members and respond appropriately to their emotional state.
• Clearly explain the battery program, the importance and results of battery testing, program benefits, and appropriate battery recommendations.
• Explain diagnostic results and potential additional repair needs to members and provide referrals to AAR-approved facilities.
• Maintain minimum performance standards for conversion, testing, and installations.
• Perform diagnostic testing on disabled vehicle systems, including electrical, battery, starting, charging, ignition, and fuel delivery systems.
• Determine an appropriate course of action based on the available information and request assistance when unsure.
• Test vehicle batteries with specialized equipment; maintain battery terminals; determine whether a battery needs a boost or replacement; and provide boosts or install appropriate batteries when needed.
• Follow Club safety procedures, including hazardous-material procedures, and arrange a tow when towing is required.
• Provide minor mechanical assistance when trained and equipped, and other roadside services such as flat-tire replacement and vehicle entry.
• Maintain the assigned service vehicle and equipment in safe working order, conduct safety checks, and keep sufficient tools and products for service calls.
• Follow temporarily repaired vehicles when needed to ensure member safety or transport members when their vehicle is towed, subject to Club policies and procedures.
• Use a laptop to record van activity, invoices, cash and credit receipts, and inventory.
• Inspect and maintain the appearance and general mechanical condition of the assigned vehicle; restock sold batteries and test new stock.
• Dispose of obsolete batteries according to hazardous-waste disposal procedures and inventory electronic testing equipment.
• Complete required training and annual refresher training to be certified to operate a Battery Service Vehicle.
• Perform other duties as assigned.

Benefits

• Medical coverage with employer contributions covering up to 93% of premium cost, plus dental and vision options.
• 401(k) retirement plan with a 6% company match; contributions are fully vested and made every pay period.
• Three weeks of vacation, 12 holidays, and 8 sick days.
• 48 hours of volunteer time annually.
• Free AAA membership.
• Insurance discounts.
• Travel commission refund.
• Up to $625 in wellness incentives.
• Up to $6,000 in tuition reimbursement.
• Annual bonus opportunities and, for certain roles, additional monthly and/or quarterly incentive compensation.
• Ongoing world-class training and career-development paths.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED