Roadside Assistance Driver - Battery (60976)

AAA Northeast•Avon, MA

3d•$24 - $26•Onsite

About The Position

The Battery Service Technician supports and promotes AAA Northeast’s battery program while providing safe, high-quality roadside assistance to AAA members. The technician responds to service requests within the estimated time of arrival, helps protect member safety and vehicle security, explains potential vehicle issues, and works to resolve member concerns and provide a positive service experience. Services include battery testing, battery boosts and replacements, flat-tire replacement, vehicle entry, and other related roadside assistance. Technicians also provide diagnostic and minor mechanical assistance when trained and equipped, promote AAA products and services, and work toward program performance and member-satisfaction standards. The role uses a Battery Service Vehicle and requires maintaining its safety, appearance, equipment, tools, and inventory. Technicians record van activity, invoices, payments, and inventory using a laptop, and follow procedures for battery stock testing and hazardous-waste disposal. Certification to operate a Battery Service Vehicle requires initial training and annual refresher training. The position is based in Avon, Massachusetts, and the stated schedule is Monday and Thursday through Saturday, 10:00 a.m. to 8:30 p.m. Compensation is $23.50–$26.45 per hour, with a stated $2,500 sign-on bonus subject to terms.

Requirements

High school diploma or GED.
At least 21 years of age.
Active and valid driver’s license issued by only one state or jurisdiction.
Ability to obtain and maintain a minimum one-year DOT card before hire and while employed.
Satisfactory motor vehicle record check during pre-hire screening and periodically during employment.

Nice To Haves

Post-secondary training in automotive mechanics.
Familiarity with electrical troubleshooting.

Responsibilities

Respond to member service requests and dispatch calls, communicate an estimated arrival time, and clarify the member’s location and vehicle issue when appropriate.
Locate members and assess scene safety before providing service.
Greet members, respond appropriately to their emotional state, and explain the battery program, battery testing, program benefits, and appropriate battery options.
Explain diagnostic test results and potential additional repairs, and refer members to AAR-approved facilities when appropriate.
Maintain required performance standards for conversion, testing, and battery installations.
Diagnose disabled vehicle systems, including electrical, battery, starting, charging, ignition, and fuel-delivery systems, and determine an appropriate course of action.
Ask for assistance when uncertain about a situation.
Test batteries using specialized equipment; maintain battery terminals; determine whether a battery needs a boost or replacement; and provide boosts or install suitable batteries as appropriate.
Follow safety procedures and hazardous-materials training, and call for a tow when towing is required.
Provide minor mechanical assistance when trained and equipped.
Maintain the service vehicle and equipment in safe working order, conduct safety checks, and keep adequate tool and product inventory.
Follow temporarily repaired vehicles to help ensure member safety or transport members to their destination when a vehicle is towed, subject to Club policies and procedures.
Use a laptop to record van activity, invoices, cash and credit receipts, and inventory.
Inspect and maintain the assigned vehicle’s appearance and general mechanical condition; restock sold batteries, test new battery stock, dispose of obsolete batteries according to hazardous-waste procedures, and inventory electronic testing equipment.
Attend required training and annual refresher training to certify to operate a Battery Service Vehicle.
Perform other duties as assigned.

Benefits

Medical coverage with employer contributions covering up to 93% of premium cost, plus dental and vision options.
6% company match on 401(k) contributions; contributions are fully vested and made every pay period.
Three weeks of vacation, 12 holidays, and 8 sick days.
48 hours of volunteer time annually.
Free AAA membership.
Insurance discounts.
Travel commission refund.
Up to $625 in wellness incentives.
Up to $6,000 in tuition reimbursement.
Annual bonus opportunities and, for certain roles, additional monthly or quarterly incentive compensation.
$2,500 sign-on bonus, subject to terms.
Shift differentials: $2.75 per hour for hours worked between 10 p.m. and 6 a.m.; $1.75 per hour between 6 p.m. and 10 p.m.; and $1 per hour for weekend hours. Differentials can be combined.