Roadside Assistance Driver - Battery

AAA Northeast•New York, NY

7d•$24 - $26•Onsite

About The Position

The Battery Service Tech supports and promotes the goals of AAA Northeast’s battery program while providing safe, high-quality roadside assistance to AAA members. The role responds to service requests within an estimated time of arrival, prioritizes member safety and vehicle security, explains possible vehicle issues, and works to resolve members’ roadside problems. Services include battery testing, battery boosts and replacements, flat tire replacement, vehicle entry, minor mechanical assistance when trained and equipped, and other related roadside diagnostics and repairs. Technicians explain the battery program and test results, recommend appropriate batteries, promote AAA products and services, and refer members to approved repair facilities when needed. They are expected to meet performance standards for service, conversions, testing, installations, and member satisfaction. Technicians operate and maintain an assigned Battery Service Vehicle, its equipment and inventory, and record vehicle activity, invoices, receipts, and inventory using a laptop. They conduct vehicle and equipment safety checks, restock and test battery stock, and dispose of obsolete batteries according to hazardous-waste procedures. Certification to operate a Battery Service Vehicle requires initial training and annual refresher training. The position is full-time, first shift, Tuesday through Saturday, 6:30 a.m. to 3:00 p.m., in Maspeth, New York. The posted hourly pay range is $23.50–$26.45, with possible annual bonuses and, for certain roles, monthly or quarterly incentives. AAA Northeast offers medical, dental, vision, wellness, financial, and other employee benefits.

Requirements

High school diploma or GED.
At least 21 years of age.
Active and valid driver’s license issued by only one state or jurisdiction.
Able to obtain and maintain a minimum one-year DOT card before hire and as a current employee.
Satisfactory motor vehicle record check during pre-hire screening and periodically during employment.

Nice To Haves

Post-secondary training in automotive mechanics.
Familiarity with electrical troubleshooting.

Responsibilities

Respond to member service requests, accept calls from Dispatch or members, provide an ETA, and clarify location or vehicle issues when appropriate.
Locate members and assess scene safety upon arrival to protect members, companions, and the vehicle.
Greet members, respond appropriately to their emotional state, and clearly explain the battery program and its benefits.
Test batteries, explain diagnostic results and possible additional repairs, recommend the appropriate battery type, and refer members to AAR-approved facilities when appropriate.
Maintain performance standards for conversion, testing, and battery installations.
Diagnose disabled vehicle systems, including electrical, battery, starting, charging, ignition, and fuel delivery systems, and determine an appropriate course of action.
Ask for assistance when uncertain about a situation.
Maintain battery terminals, provide battery boosts when appropriate, install suitable replacement batteries, and follow safety procedures and hazardous-material training.
Call for a tow when towing is required and provide minor mechanical assistance when trained and equipped.
Maintain the service vehicle and equipment in safe working order, conduct safety checks, and keep an adequate inventory of tools and products.
Follow temporarily repaired vehicles to help ensure member safety or transport members when their vehicle is towed, subject to Club policies and procedures.
Use a laptop to record vehicle activity, invoices, cash and credit receipts, and inventory.
Inspect and maintain the assigned vehicle’s appearance and general mechanical condition; restock sold batteries and test new stock.
Dispose of obsolete batteries according to hazardous-waste procedures and inventory electronic testing equipment.
Complete required initial and annual refresher training to certify to operate a Battery Service Vehicle.
Perform other duties as assigned.

Benefits

Medical coverage, with employer contributions covering up to 93% of the premium cost.
Dental and vision options.
401(k) retirement plan with a 6% company match; contributions are fully vested and made every pay period.
Three weeks of vacation, 12 holidays, and 8 sick days.
48 hours of volunteer time annually.
Free AAA membership.
Insurance discounts.
Travel commission refund.
Up to $625 in wellness incentives.
Up to $6,000 in tuition reimbursement.
Annual bonus opportunities and, for certain roles, additional monthly and/or quarterly incentive compensation.