Roadside Assistance Driver - Battery

AAA Northeast•Milford, CT

7d•$22 - $24

About The Position

The Battery Service Technician supports and promotes the goals of AAA Northeast’s battery program while providing safe, high-quality roadside service to AAA members. Technicians respond to service requests within the stated ETA, help ensure member safety and vehicle security, explain potential vehicle issues, and work to resolve member concerns. Services include battery testing and replacement, jump starts, flat tire replacement, vehicle entry, roadside diagnostics, and other related assistance. Technicians also promote AAA products and services and work toward club performance standards for service completion and member satisfaction. The role includes assessing roadside scenes, communicating clearly with members, performing diagnostic tests on disabled vehicle systems, and determining an appropriate course of action. Technicians maintain their service vehicle, tools, equipment, and inventory; document van activity and transactions using a laptop; and follow procedures for battery handling and hazardous-waste disposal. Certification to operate a Battery Service Vehicle requires initial training and annual refreshers. The schedule is Tuesday, Wednesday, Thursday, and Saturday, 1:00 p.m.–11:30 p.m., with applicable evening and weekend shift differentials.

Requirements

High school diploma or GED.
At least 21 years of age.
Active and valid driver’s license issued by only one state or jurisdiction.
Ability to obtain and maintain a minimum one-year DOT card, both before hire and during employment.
Satisfactory motor vehicle record check during pre-hire screening and periodically during employment, in accordance with policy.

Nice To Haves

Post-secondary training in automotive mechanics.
Familiarity with electrical troubleshooting.

Responsibilities

Respond to member service requests and dispatch calls, provide an ETA, and clarify location or vehicle concerns when appropriate.
Locate members and assess roadside scene safety upon arrival.
Greet members, respond appropriately to their emotional needs, and communicate battery program information, test results, and recommendations clearly.
Perform diagnostic testing on disabled vehicle systems, including electrical, battery, starting, charging, ignition, and fuel-delivery systems.
Test batteries using specialized equipment and determine whether a battery needs a boost, maintenance, or replacement.
Provide battery boosts, maintain battery terminals, and install appropriate batteries while following safety procedures and hazardous-materials training.
Provide minor mechanical assistance when trained and equipped, and call for a tow when towing is required.
Explain possible additional repairs and refer members to AAR-approved facilities when appropriate.
Maintain performance standards for conversion, testing, and installations, as well as member satisfaction.
Maintain the service vehicle and equipment in safe working order, conduct safety checks, and keep tools and products adequately stocked.
Follow temporarily repaired vehicles to support member safety or transport members when their vehicle is towed, subject to club policies and procedures.
Use a laptop to record van activity, invoices, cash and credit receipts, and inventory.
Inspect and maintain the assigned vehicle’s appearance and general mechanical condition; restock sold batteries and test new stock.
Dispose of obsolete batteries according to hazardous-waste procedures and inventory electronic testing equipment.
Attend required initial training and annual refresher training to certify to operate a Battery Service Vehicle.
Perform other duties as assigned.

Benefits

Medical, dental, and vision coverage, including employer contributions covering up to 93% of medical premium costs.
6% company match on 401(k) contributions; contributions are fully vested and made every pay period.
Three weeks of vacation, 12 holidays, and 8 sick days.
48 hours of annual volunteer time.
Free AAA membership.
Insurance discounts.
Travel commission refund.
Up to $625 in wellness incentives.
Up to $6,000 in tuition reimbursement.
Annual bonus opportunities and, for certain roles, additional monthly and/or quarterly incentive compensation.
Shift differentials: $2.75 per hour for overnight hours worked between 10 p.m. and 6 a.m.; $1.75 per hour for evening hours worked between 6 p.m. and 10 p.m.; and $1 per hour for weekend hours. Differentials can be combined.