Roadside Service Dispatcher

GEICO • Tucson, AZ

1d • Onsite

About The Position

As a Roadside Service Dispatcher at GEICO, you will reassure customers and offer solutions when they need assistance. You will guide policyholders through their coverage and explain the steps to help them get back on the road safely. The role involves managing incoming calls and supporting requests for glass claims, locksmith services, and tow trucks, while resolving concerns and promoting customer satisfaction through meaningful interactions.

The position is based at GEICO’s Tucson, Arizona office and is currently in-office. After completing in-office training, there is an opportunity to work 80% on-site and 20% off-site, subject to GEICO Flex location and work guidelines. Evening and weekend differentials are available, and the role requires availability to work evenings, weekends, and holidays.

Requirements

• High school diploma or GED.
• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Adaptability, attention to detail, and ability to prioritize and multitask across platforms.
• Availability to work evenings, weekends, and holidays.

Nice To Haves

• Customer-facing experience.
• College degree.
• Experience in high-volume call centers with KPIs and measurable goals.
• Active Adjusters license.

Responsibilities

• Manage incoming calls from customers.
• Support glass claims, locksmith services, and tow truck requests.
• Guide policyholders through their coverage and the steps to get back on the road safely.
• Resolve customer concerns and help ensure a positive experience.
• Drive customer satisfaction through meaningful interactions.

Benefits

• Health and wellness benefits starting on Day 1, including medical, dental, vision, and flexible spending accounts.
• Paid time off accrual beginning immediately.
• 13 paid holidays annually: 8 fixed and 5 floating.
• 401(k) with up to 6% match, vested immediately.
• GEICO Strive upfront tuition assistance of up to $5,250 annually.
• Licensing and continuing education at no cost, including hundreds of eLearning courses.
• Evening shift differential of 10%.
• Weekend differential of 20%.
• After in-office training, an opportunity to work 80% on-site and 20% off-site, subject to GEICO Flex guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED