Dispatcher

CCI Mechanical, Inc.•West Valley City, UT

3d•Onsite

About The Position

CCI Mechanical is seeking an organized and friendly Dispatcher to join its dispatching team in Salt Lake City, Utah. The Dispatcher works in a team environment to coordinate service for commercial and industrial HVAC, mechanical, and plumbing systems. The role tracks technicians throughout the day, schedules and creates work orders, and relays job information to technicians, helping them meet customer needs. The Dispatcher handles customer calls and emergency prioritization, serves as a company customer-service representative and primary office contact for technicians, and works with supervisors and technicians to schedule service. Technician assignments are based on skill level, job history, and work location. The role also supports day-to-day Service Department operations.

Requirements

High school diploma or equivalent.
Computer skills, including Microsoft Word, Outlook, and Excel.
Strong verbal and written communication skills.
Positive attitude and willingness to learn.

Nice To Haves

2–5 years of dispatch and/or customer service experience preferred.

Responsibilities

Answer customer calls and prioritize emergencies.
Serve as a customer service representative for the company.
Act as the primary office contact for technicians.
Work with supervisors and technicians to schedule work.
Dispatch technicians to jobs, contracts, and service calls based on skill level, job history, and work location.
Create work order numbers and relay job information to technicians.
Issue purchase orders to technicians.
Assist with the day-to-day operations of the Service Department.