Mountain Operations Dispatcher

Boyne Resorts•Boyne Valley Township, MI

About The Position

The Mountain Operations Dispatcher works with a team that manages on-hill risk, executes mountain rescues, responds to medical emergencies, and provides a safe and welcoming environment to the public. This critical role facilitates communication, resource management, record-keeping, and data reporting for the Mountain Operations team. The position also provides basic administrative support, including document review, data entry, and filing, in a fast-paced, multitasking environment.

Requirements

Experience working in a multitasking environment with telephones, radios, and computers.
Experience working in customer service or the hospitality industry.

Nice To Haves

Experience working as a Ski Patroller.
Experience in healthcare, especially in an emergency setting.
Hold EMT, WFR, OEC certification, or greater at the time of hire.
Attain and maintain current Outdoor Emergency Care (OEC) certification within the first two seasons.

Responsibilities

Use telephones and radios to transmit and receive operational and emergency information.
Handle and prioritize multiple simultaneous communication demands.
Switch between tasks quickly and effectively while maintaining composure.
Relay information promptly and clearly to the First-Aid Room Foreman or another team leader on duty.
Request and communicate with EMS and other outside agencies.
Route wrong-number callers to the correct destination.
Communicate professionally and effectively with guests, coworkers, vendors, and community members.
Work to find answers to guests' questions and request assistance with difficult interactions.
Assist with daily paperwork to ensure completeness.
Run predefined reports from the dispatch system.
Construct timelines and other documentation as needed.
Keep the dispatch office clean and well-stocked and assist with keeping the first-aid room clean and stocked.
Work professionally as part of a team and contribute positive, respectful energy to the group dynamic.
Recognize the traumatic stress experienced by first responders, participate in open conversations following significant incidents, and watch for signs of traumatic stress among coworkers and take action to help.
Participate proactively in Continuous Quality Improvement efforts.
Debrief significant incidents openly and honestly in a group setting, sharing successes and ideas for improvement.
Invite and receive feedback professionally.
Report safety and quality concerns immediately and discreetly.
Develop and maintain thorough knowledge of the mountain, resort departments, and operations.
Know the trail map, current trail status, and the location of all Patrol resources.
Establish and maintain cooperative working relationships with other departments and develop an understanding of their processes.
Become familiar with major buildings, structures, resort property layout, and the internal layout of major buildings.
Exercise sound judgment while performing the functions of the position.