Security Operations Center Dispatcher

Allina Health System • Coon Rapids, MN

2d • Onsite

About The Position

Allina Health is a not-for-profit health system serving individuals, families, and communities throughout Minnesota and western Wisconsin. The Security Operations Center Dispatcher helps provide a safe and secure environment by managing emergency and non-emergency calls, observing cameras, monitoring alarms and radio networks, and initiating communications during urgent or evolving crises.

This is a 1.0 FTE position, working 80 hours per two-week pay period on a 12-hour day shift. The stated schedule is Sunday, Monday, and Tuesday from 6:30 a.m. to 6:30 p.m., and Wednesday from 6:30 a.m. to 10:30 a.m. The role includes every-weekend work. The position is based at 4050 Coon Rapids Blvd NW, Coon Rapids, Minnesota; travel between sites may be required.

Nice To Haves

• Associate's or vocational degree in general studies.
• Zero to two years of experience working in dispatch or a call center, a Security Operations Center, or a related function.
• May be required to travel between sites.

Responsibilities

• Manage requests for security and emergency services.
• Monitor and answer phones, radios, intercoms, and other communication tools.
• Prioritize service calls based on urgency and criticality and initiate appropriate action.
• Gather detailed information from callers.
• Record officer activities in case and incident management systems.
• Send urgent communications using tools such as mass notification systems and electronic and overhead paging systems.
• Monitor the safety and security of the physical environment.
• Use systems supporting safety and security, including access control, panic/duress, infant protection, security video, weather radios, and utility and fire alarm systems.
• Receive and process badge access change requests.
• Perform preventative maintenance checks, identify discrepancies, and escalate them according to procedures and processes.
• Maintain readiness to identify, assess, report, and respond to safety and security concerns in accordance with established procedures.
• Perform other duties as assigned.

Benefits

• Medical and dental insurance.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support and benefits to navigate the Federal Public Service Loan Forgiveness Program.
• Well-being dollars, well-being navigators, programs, activities, articles, videos, personal coaching, and tools.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed