Security Operations Center Dispatcher

Allina Health • Slaton, TX

3d • $25 - $34 • Onsite

About The Position

Allina Health is a not-for-profit health system serving individuals, families, and communities throughout Minnesota and western Wisconsin. The Security Operations Center Dispatcher helps provide a safe and secure environment by managing emergency and non-emergency calls, observing cameras, monitoring alarms and radio networks, and initiating communications during urgent or evolving crises and emergency situations.

This is a 1.0 FTE position (80 hours per two-week pay period) on a 12-hour day shift. The posted schedule is Sunday, Monday, and Tuesday from 6:30 a.m. to 6:30 p.m., and Wednesday from 6:30 a.m. to 10:30 a.m., with every-weekend rotation. The role is based at 4050 Coon Rapids Blvd NW, Coon Rapids, Minnesota. Travel between sites may be required.

The position involves working with communications and security systems to prioritize and respond to service requests, document officer activity, manage access changes, conduct preventative maintenance checks, and support readiness for safety and security concerns. The work is sedentary, with occasional lifting of up to 10 pounds and frequent lifting of negligible weight.

Requirements

• 0 to 2 years working in dispatch or a call center, Security Operations Center, or a related function (listed as a preferred qualification).
• May be required to travel between sites.

Nice To Haves

• Associate's or vocational degree in general studies.
• 0 to 2 years working in dispatch or a call center, Security Operations Center, or a related function.

Responsibilities

• Manage requests for security and emergency services.
• Monitor and answer phones, radios, intercoms, and other communication tools.
• Prioritize service calls based on urgency and criticality and initiate appropriate action.
• Gather detailed information from callers.
• Record officer activities in case and incident management systems.
• Send urgent communications using mass notification systems and electronic and overhead paging systems.
• Monitor the safety and security of the physical environment.
• Use systems supporting safety and security, including access control, panic/duress, infant protection, security video, weather radios, and utility/fire alarm systems.
• Receive and process badge access change requests.
• Perform preventative maintenance checks, identify discrepancies, and escalate them according to procedure and process.
• Maintain readiness to identify, assess, report, and respond to safety and security concerns according to established procedures.
• Perform other duties as assigned.

Benefits

• Medical and dental coverage.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support benefits to navigate the Federal Public Service Loan Forgiveness Program.
• Well-being dollars, well-being navigators, and programs, activities, articles, videos, personal coaching, and tools.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed