Security Operations Center Dispatcher

Allina Health • Slaton, TX

1d • $25 - $34 • Onsite

About The Position

Allina Health is seeking a Security Operations Center Dispatcher to help provide a safe and secure environment by managing emergency and non-emergency calls. The dispatcher observes cameras, monitors alarms and radio networks, and initiates communications for urgent and evolving crises and emergency situations.

This is a 1.0 FTE position with a permanent night schedule: Thursday from 2:30 a.m. to 6:30 a.m., and Thursday, Friday, and Saturday from 6:30 p.m. to 6:30 a.m. The schedule repeats every week and includes every weekend. Shifts are 12 hours, with 40 hours per week listed. The position is based at 4050 Coon Rapids Blvd NW, Coon Rapids, Minnesota.

The role manages requests for security and emergency services, monitors communications and security systems, records officer activities, processes badge-access changes, and follows established procedures to identify and respond to safety and security concerns. The role may require travel between sites.

Nice To Haves

• Associate's or vocational degree in general studies.
• 0 to 2 years of experience working in dispatch or a call center, Security Operations Center, or a related function.
• May be required to travel between sites.

Responsibilities

• Manage requests for security and emergency services.
• Monitor and answer phones, radios, intercoms, and other communication tools.
• Prioritize calls for service based on urgency and criticality and initiate appropriate action.
• Gather detailed information from callers.
• Record officer activities using case and incident management systems.
• Send urgent communications using tools such as mass notification systems and electronic and overhead paging systems.
• Monitor the safety and security of the physical environment.
• Use systems that support a safe and secure environment, including access control, panic/duress, infant protection, security video, weather radios, and utility/fire alarm systems.
• Receive and process badge-access change requests.
• Perform preventative maintenance checks, identify discrepancies, and escalate them according to procedures and processes.
• Maintain readiness to identify, assess, report, and respond to safety and security concerns in accordance with established procedures.
• Perform other duties as assigned.

Benefits

• Medical and dental benefits.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support benefits to navigate the Federal Public Service Loan Forgiveness Program.
• Well-being dollars, well-being navigators, programs, activities, articles, videos, personal coaching, and tools.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed