Security Operations Center Dispatcher -FLEX

Allied Universal•Savannah, GA

3d•Onsite

About The Position

Allied Universal is hiring a Security Operations Center Dispatcher, with a primary assignment as a Control Center Dispatch Associate at a site near the Savannah Airport. This high-visibility role is directly accountable for the effective and efficient flow of information from the Security Operations Center (SOC) and Control Rooms to Corporate Security Management. The SOC operates 24/7 and provides the Security Operations Team with enterprise-wide activity monitoring, intelligence from multiple systems and technology databases, and analysis that produces prioritized, actionable security incidents. The position may require additional hours to cover posts when associates are unavailable because of military drill, vacation, time-off requests, call-offs, or other absences. The dispatcher will also cover shifts on the Gulfstream operations team. Pay is $20.00 per hour for the first 90 days, increasing to $24.50 per hour after successful completion of that period.

Requirements

High school diploma or equivalent.
At least 21 years of age.
Two years of security experience.
Licensing may be required before employment, subject to state and/or local laws and regulations.
Demonstrated analytic and critical-thinking skills, including the ability to prepare reports.
Ability to prioritize workload based on urgency.
High competency with advanced computer systems, including hardware, software, and networks.
Ability to communicate effectively with IT and Security Systems professionals.
Ability to operate radio and telephone equipment and/or console monitors.
Ability to adapt in a dynamic work environment, potentially under pressure.

Responsibilities

Monitor alarms and CCTV, and conduct camera surveys.
Answer phones and operate an IP-based telephone system.
Dispatch by radio using multi-channel communications; maintain radio and call logs.
Issue and collect incident reports.
Provide operational support by routing call information to the appropriate units.
Ensure a timely and effective response to incidents, alarms, notifications, calls, and other activities related to the SOC and its role as a central alarm monitoring station.
Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force through telephone, automated alarm monitoring, and radio systems.
Process and evaluate information from available sources and use appropriate communication and dispatch procedures.
Coordinate with SOC staff to provide documentation supporting uniformed guard-force activity, including officer dispatch and incident reporting.
Cover posts as needed when associates are unavailable and cover shifts on the Gulfstream operations team.