Security Command Center Dispatcher

The Boca Raton•Boca Raton, FL

22h

About The Position

The Security Command Center Dispatcher plays a key role in the effective operation of the command center by overseeing communications, dispatch operations, and security camera monitoring. The role supports organizational safety and operational readiness through timely incident response, resource coordination, accurate recordkeeping, and assistance with emergency procedures. The dispatcher receives and prioritizes requests, coordinates with field teams and departments, tracks dispatched units, monitors cameras, alarms, and communication channels, and reports unusual or suspicious activity. They document incidents and responses in real time, provide status updates to the Director of Safety & Security during high-priority events, and coordinate with law enforcement, fire, and medical personnel when needed. The position also maintains incident records, prepares periodic reports, and handles command center data confidentially and securely. The role has regular contact with guests and the housekeeping and front office departments. It reports to the Special Operations Manager / Security Leadership.

Requirements

High school diploma or GED.
One to three years of experience in dispatch, command center operations, or a related field is preferred.
Proficiency in dispatch and communication software.
Knowledge of surveillance systems and GPS tracking.
Strong multitasking and time-management skills.
Excellent verbal and written communication skills.
Ability to remain calm under pressure and make quick, informed decisions.
Ability to lift up to 50 pounds, with frequent lifting and carrying of objects weighing up to 25 pounds.
Ability to walk or stand to a significant degree; the role also requires reaching, handling, feeling, talking, hearing, and seeing.

Nice To Haves

Additional emergency management or security training.
One to three years of experience in dispatch, command center operations, or a related field.

Responsibilities

Receive, prioritize, and dispatch personnel, equipment, or other resources for incidents, service calls, and emergencies.
Coordinate with field teams and departments to support clear communication and prompt responses.
Track dispatched units, brief them on assignments and locations, and keep dispatch logs current.
Monitor security cameras, alarms, and communication channels for situational awareness.
Analyze monitoring data and report unusual or suspicious activity to appropriate personnel.
Maintain clear communication with team members, field units, and relevant authorities.
Document incidents, calls, and responses accurately and in real time in the command center database or log.
Provide regular status updates to the Director of Safety & Security, especially during high-priority events.
Initiate emergency protocols and dispatch assistance during critical situations.
Coordinate with law enforcement, fire, and medical personnel during emergency responses.
Assist with evacuations, lockdowns, and other emergency responses as directed by management.
Maintain accurate records of incidents, response times, and outcomes.
Generate periodic reports for management review and identify trends or areas for improvement.
Ensure confidential and secure handling of command center data.