Security Operations Retail Center Dispatcher

Allied Universal•Los Angeles, CA

10d•Onsite

About The Position

Allied Universal is hiring a Security Operations Retail Center Dispatcher to support its Security Operations Center (SOC) and Control Rooms. The dispatcher is directly accountable for the effective and efficient flow of information from the SOC and Control Rooms to Corporate Security Management. The SOC is a 24/7 operation that monitors activity across the enterprise, uses intelligence from multiple systems and technology databases, and provides prioritized actionable security incidents to the Security Operations Team. The role involves monitoring alarms and CCTV, handling telephone and radio communications, logging calls and radio traffic, issuing and collecting incident reports, routing information to appropriate units, and supporting timely responses to incidents and alarms. The position is located in Downtown Los Angeles, California, pays $22.90 per hour, and requires flexible availability.

Requirements

High school diploma or equivalent.
Licensing requirements may apply under state and/or local laws and regulations and may be required before employment.
Demonstrated analytical and critical-thinking skills and ability to prepare reports.
Ability to prioritize workload based on urgency.
Demonstrated competency with advanced computer systems, including hardware, software, and networks.
Ability to communicate effectively with IT and Security Systems professionals.
Ability to operate radio and telephone equipment and/or console monitors.
Ability to adapt to a dynamic work environment and potentially work under pressure.
Flexible availability.

Responsibilities

Monitor alarms.
Monitor CCTV and conduct camera surveys.
Answer phones and operate an IP-based telephone system.
Dispatch by radio using multi-channel communications.
Log radio traffic and calls.
Issue and collect incident reports.
Provide operations support by routing call information to the appropriate units for handling.
Ensure timely and effective responses to incidents, alarms, notifications, calls, and other activities related to the SOC and its role as a central alarm monitoring station.
Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force through telephone, automated alarm monitoring, and radio systems.
Process and evaluate information from available sources, and use appropriate communication and dispatch procedures.
Coordinate with SOC staff to provide documentation supporting uniformed guard force activity, such as officer dispatch and incident reporting.