Dispatcher - Service Operations
About The Position
The Dispatcher – Service Operations coordinates scheduling and dispatching for the service operations team and serves as a communication hub among customers, Service Professionals, installers, inventory personnel, sales representatives, and internal departments. The role communicates through the scheduling system, email, and text, keeps customers and coworkers informed, and supports the smooth operation of service work. The position is based in the Salina, Kansas office and is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. The starting wage is $17.00–$20.00 per hour, depending on experience. Work is closely managed and reviewed for accuracy and adequacy. The dispatcher follows specific, detailed directions and resolves readily identifiable problems using standard practices and procedures. Most tasks take one to two days to resolve. The position works under immediate supervision, with regular performance checks. Contacts are primarily with the direct supervisor and others in the group or department to exchange information.
Requirements
- High school diploma/GED or equivalent experience.
- Ability to communicate professionally and accurately with customers and coworkers.
- Previous dispatching, scheduling, customer service, administrative, inventory, logistics, warehouse, or service coordination experience is preferred but not required.
Nice To Haves
- Previous dispatching, scheduling, customer service, administrative, inventory, logistics, warehouse, or service coordination experience.
Responsibilities
- Schedule and dispatch Service Professionals for service calls, preventive maintenance visits, and installations.
- Coordinate daily service routes and technician schedules; communicate schedule changes, priority requests, and customer updates.
- Monitor job progress and make real-time scheduling adjustments as needed.
- Ensure Service Professionals have the information, parts, equipment, and documentation needed to complete jobs.
- Communicate with customers, Service Professionals, installers, sales representatives, and internal departments; assist customers with scheduling updates and service inquiries.
- Follow up on open service requests and pending work orders and help ensure good customer service throughout the service process.
- Create and maintain service tickets, work orders, customer records, and equipment information in Service Fusion; ensure records are accurate, complete, and timely.
- Generate reports, assist with service performance tracking, and support documentation and process-improvement initiatives.
- Coordinate movement of parts, equipment, and samples between facilities, customers, and Service Professionals; track equipment shipments.
- Ensure parts and equipment are available for upcoming installations and service work; assist with sample fulfillment requests, including picking, packaging, shipping, and tracking samples.
- Assist with inventory tracking, cycle counts, inventory accuracy, receiving, stocking, replenishment, and inventory organization; coordinate inventory needs with warehouse personnel and Service Professionals.
- Maintain inventory records and reporting.
- Learn equipment management and inventory best practices; assist with equipment inspections and condition assessments, cleaning, preparation, testing, and documentation; learn parts identification and quality-control procedures.
- Perform other assigned duties to serve the company.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
