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Copier Service Technician

GFI Digital•Kansas City, KS

About The Position

GFI Digital is an office technology solutions provider offering managed IT and print solutions, networking, security, and unified communications. The Copier Service Technician installs, services, and repairs office equipment at customer sites. The role includes troubleshooting, repairing or replacing components, managing personal parts inventory, and meeting productivity standards for assigned products. GFI provides classroom and on-the-job training, an hourly wage, a performance-based monthly bonus program, and a company-provided vehicle, cellphone, and laptop.

Requirements

  • Mechanical and technical aptitude.
  • Excellent customer-facing skills and a positive attitude.
  • Valid driver’s license and clean driving record.
  • Precise attention to detail, strong organization, and a customer-focused attitude.
  • Self-motivated, self-directed, and an effective team player.
  • Experience with XEROX MFPs.
  • Ability to lift 50 pounds.

Responsibilities

  • Install, service, and repair a variety of office equipment onsite.
  • Travel to and from customer sites to troubleshoot equipment, repair it, and replace components as necessary.
  • Maintain, manage, and reconcile personal parts inventory.
  • Meet or exceed productivity standards for assigned products.
  • Understand and use problem escalation procedures.
  • Complete assigned online computer-based training.
  • Demonstrate technical skills for repair and service of designated equipment, including installation and customer training.
  • Attend scheduled training to acquire or increase working knowledge related to office equipment service and repair.

Benefits

  • Competitive hourly wage
  • Performance-based monthly bonus program
  • Company-provided vehicle, cellphone, and laptop
  • 401(k) with company match
  • Referral bonus program
  • Medical, dental, and vision insurance
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Life insurance
  • Employee Assistance Program (EAP)
  • Paid time off starting on hire date
  • Sick time off
  • Employee discount program
  • Classroom and on-the-job training

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