Copier Service Technician

Marco Technologies•Fenton, MO

2d•Onsite

About The Position

The Copier Service Technician I maintains, services, and repairs copier equipment at client sites in a timely, high-quality, and cost-effective manner. The technician works within a designated territory, provides courteous service, maintains vehicle inventory and accurate service documentation, completes assigned technical training, and keeps current with new technologies and equipment. The role also requires following field service procedures, company policies, safety expectations, and professional appearance standards.

Requirements

High school diploma and two years of relevant experience, or an equivalent combination of education and experience.
Valid driver’s license, proof of personal insurance, and an acceptable driving record.
Proficiency with business collaboration tools, including MS Office applications, Outlook, and company- and client-specific programs.
Attention to detail and strong communication skills when working with technical and non-technical people.
Ability to develop and maintain collaborative relationships at all organizational levels.
Ability to exercise independent judgment; identify and resolve problems in a timely manner; gather and analyze information; and work effectively in group problem-solving situations.
Demonstrated teamwork, objectivity, openness to others’ views, willingness to give and receive feedback, and support for shared goals and team success.
Cost-consciousness and ability to conserve organizational resources; treat people respectfully; work with integrity and ethically; and uphold organizational values.
Ability to follow policies and procedures, complete administrative tasks correctly and on time, and support organizational goals and values.
Accuracy and thoroughness, commitment to quality improvement, ability to apply feedback, and ability to monitor work quality.
Ability to meet productivity standards, complete work promptly, and work quickly while striving to increase productivity.
Ability to follow safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly.
Adaptability to workplace changes, delays, and unexpected events.
Ability to follow instructions and management direction, take responsibility for actions, work long hours when necessary to meet goals, and complete tasks on time or notify the appropriate person with an alternate plan.

Nice To Haves

Associate degree preferred.
Direct service experience with Sharp, Canon, HP, and/or Konica equipment preferred.

Responsibilities

Troubleshoot, diagnose, and resolve copier maintenance and repair issues at client locations within a designated territory using diagnostic tools, service aids, and product manuals.
Meet clients’ needs courteously, promptly, and cost-effectively to support high client satisfaction.
Manage and maintain accurate vehicle stock of tools, parts, and supplies; participate in semiannual physical inventory and occasional spot checks.
Meet established metrics and benchmarks and follow the procedures and expectations in the Field Service Manual.
Complete technical training on new equipment as assigned and maintain and expand technical knowledge of new technology and equipment.
Represent Marco professionally, including maintaining a professional appearance and following the Copier Field Service dress code.
Accurately complete required documentation and service procedures, including time entry and dispatching and closing service calls using Remote Tech.
Attend required company and departmental meetings.
Follow Marco policies and procedures in the Employee Handbook.
Perform other related duties as assigned.