Copier Service Technician

DEX Imaging•Sacramento, CA

1d•Onsite

About The Position

DEX Imaging is seeking a Field Service Technician to diagnose, troubleshoot, and repair office technology equipment, including copiers, printers, and multifunction devices. The role involves preventive maintenance, routine service calls, and installing, configuring, and testing equipment at customer locations. Technicians provide onsite customer service and technical support, keep accurate service records, communicate repair updates, and manage an assigned territory and service schedule. The position requires working independently while staying connected to a supportive service team and continuing to develop knowledge of office technology and manufacturer-specific procedures. The company welcomes candidates with copier experience as well as people with transferable skills from automotive or appliance repair, cable installation, HVAC, electrical work, electronics, IT, networking, or military technical work. Manufacturer certifications and hands-on experience with Konica Minolta, HP, Sharp, Canon, or similar equipment are preferred but not required; training may be provided to candidates with strong troubleshooting skills and a willingness to learn. DEX Imaging describes itself as a leading independent provider of office technology solutions, document management, and managed print services. The company offers a fast-paced work environment, opportunities for development and advancement, and a supportive team culture. Compensation is listed as $24–$27, plus benefits.

Requirements

Mechanical aptitude and strong troubleshooting ability.
Customer service and communication skills.
Ability to work independently and manage time effectively.
Basic computer and networking knowledge.
Positive attitude and willingness to learn new equipment and technology.
Valid driver’s license and reliable transportation.

Nice To Haves

Manufacturer certifications or hands-on experience servicing Konica Minolta, HP, Sharp, Canon, or similar office technology equipment.
Experience repairing copiers, printers, or multifunction devices.
Manufacturer training or industry technical certifications.
Transferable experience in automotive technician work, appliance repair, cable or satellite installation, HVAC, electrical or electronics work, IT, computers or networking support, or military technical work.

Responsibilities

Diagnose, troubleshoot, and repair copiers, printers, and multifunction devices.
Perform preventive maintenance and complete routine service calls.
Install, configure, and test equipment at customer locations.
Provide customer service and technical support during onsite visits.
Maintain accurate service records and clearly communicate repair updates.
Manage an assigned territory and service schedule efficiently.
Work independently while remaining connected to the service team.
Continue developing knowledge of office technology, equipment, and manufacturer-specific service procedures.