Copier Service Technician

DEX Imaging

17d•Onsite

About The Position

DEX Imaging is seeking a Field Service Technician to diagnose, troubleshoot, and repair office technology equipment, including copiers, printers, and multifunction devices. The role involves preventive maintenance, routine service calls, installing and configuring equipment at customer locations, and providing onsite customer service and technical support. Technicians maintain accurate service records, communicate repair updates, manage an assigned territory and service schedule, and work independently while staying connected to a supportive service team. The position offers opportunities to develop knowledge of office technology and manufacturer-specific service procedures. Candidates may bring copier experience or transferable mechanical and technical skills from fields such as automotive repair, appliance repair, cable installation, HVAC, electronics, or IT. DEX Imaging describes itself as a provider of office technology solutions, document management, and managed print services.

Requirements

Mechanical aptitude and strong troubleshooting ability.
Customer service and communication skills.
Ability to work independently and manage time effectively.
Basic computer and networking knowledge.
Positive attitude and willingness to learn new equipment and technology.
Valid driver’s license and reliable transportation.

Nice To Haves

Manufacturer certifications or hands-on experience servicing Konica Minolta, HP, Sharp, Canon, or similar office technology equipment.
Experience repairing copiers, printers, or multifunction devices.
Manufacturer training or industry technical certifications.
Transferable experience in automotive technician work, appliance repair, cable or satellite installation, HVAC, electrical or electronics work, IT, computer or networking support, or military technical work.

Responsibilities

Diagnose, troubleshoot, and repair copiers, printers, and multifunction devices.
Perform preventive maintenance and routine service calls.
Install, configure, and test equipment at customer locations.
Provide customer service and technical support during onsite visits.
Maintain accurate service records and communicate repair updates clearly.
Manage an assigned territory and service schedule efficiently.
Work independently while remaining connected to the service team.
Continue developing knowledge of office technology, equipment, and manufacturer-specific service procedures.