Copier Service Technician

DEX Imaging•Toledo, OH

About The Position

DEX Imaging is seeking a Field Service Technician to diagnose, troubleshoot, repair, maintain, install, configure, and test office technology equipment, including copiers, printers, and multifunction devices. The technician makes onsite visits to customer locations, provides technical support and customer service, maintains accurate service records, communicates repair updates, and manages an assigned territory and service schedule. The role involves working independently while staying connected to a supportive service team and continuing to develop knowledge of office technology and manufacturer-specific service procedures. DEX Imaging is open to applicants with copier experience as well as candidates from other mechanical or technical backgrounds who have strong troubleshooting skills and are willing to learn. The company describes the role as a path to a long-term career, with paid training, ongoing professional development, and advancement opportunities.

Requirements

Mechanical aptitude and strong troubleshooting ability.
Customer service and communication skills.
Ability to work independently and manage time effectively.
Basic computer and networking knowledge.
Positive attitude and willingness to learn new equipment and technology.
Valid driver’s license and reliable transportation.

Nice To Haves

Manufacturer certifications or hands-on experience servicing Konica Minolta, HP, Sharp, Canon, or similar office technology equipment.
Experience repairing copiers, printers, or multifunction devices.
Manufacturer training or industry technical certifications.
Transferable technical experience in automotive work, appliance repair, cable or satellite installation, HVAC, electrical or electronics work, IT, computer or networking support, or military technical work.

Responsibilities

Diagnose, troubleshoot, and repair copiers, printers, and multifunction devices.
Perform preventive maintenance and routine service calls.
Install, configure, and test equipment at customer locations.
Provide customer service and technical support during onsite visits.
Maintain accurate service records and communicate repair updates clearly.
Manage an assigned territory and service schedule efficiently.
Work independently while remaining connected to the service team.
Develop knowledge of office technology, equipment, and manufacturer-specific service procedures.