Copier Service Technician

DEX Imaging • Tampa, FL

1d

About The Position

DEX Imaging is a provider of document-handling equipment and services and describes itself as the nation’s largest independent provider of office technology. Service Technicians perform diagnostics, service repairs, and maintenance on customer- and dealer-owned copier equipment. They work independently in the field and as part of a shop team, providing customer support and clear communication throughout service visits. The position has a full-time schedule of 40 hours per week during regular business hours.

Requirements

• Associate degree or equivalent from a two-year college or technical school.
• Six months to one year of related experience and/or training, or an equivalent combination of education and experience.
• Valid driver’s license.
• Mechanical aptitude and the ability to work independently.
• Reliability and trustworthiness.
• Excellent communication and customer service skills.
• Ability to diagnose and solve problems based on non-technical descriptions from customers.
• Ability to manage service calls that take longer than anticipated without becoming frustrated or rushing.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Manage on-site installation, repair, maintenance, and testing tasks.
• Diagnose errors or technical problems and determine appropriate solutions.
• Produce timely, detailed service reports.
• Follow company field procedures, protocols, and safety practices.
• Cooperate with the technical team and share information across the organization.
• Understand customer requirements and make appropriate recommendations or briefings.
• Build positive relationships with customers and answer questions about work being performed.
• Participate in educational opportunities and dealer training programs to maintain and expand product knowledge.
• Work with the shop team to meet customer needs.
• Help maintain company vehicles, inventory, and tools in proper working condition.
• Recommend additional work that needs to be completed.

Benefits

• Full benefits
• Competitive pay
• Training, development, and promotion opportunities
• Corporate discounts
• Employee recognition and rewards program
• Competitive paid time off
• Paid holidays
• In-house training
• Career development and personal growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree