Copier Service Technician
About The Position
DEX Imaging is seeking a Field Service Technician to diagnose, troubleshoot, repair, maintain, install, configure, and test office technology equipment, including copiers, printers, and multifunction devices. The technician provides onsite customer service and technical support, maintains service records, communicates repair updates, manages an assigned territory and schedule, and works independently while staying connected with the service team. The role offers an opportunity to develop technical skills and knowledge of office technology and manufacturer-specific service procedures. Experience with Konica Minolta, HP, Sharp, Canon, or similar equipment is valued but not required; DEX Imaging is open to training candidates with transferable technical and troubleshooting skills from other industries.
Requirements
- Mechanical aptitude and strong troubleshooting ability.
- Customer service and communication skills.
- Ability to work independently and manage time effectively.
- Basic computer and networking knowledge.
- Positive attitude and willingness to learn new equipment and technology.
- Valid driver’s license and reliable transportation.
Nice To Haves
- Manufacturer certifications or hands-on experience servicing Konica Minolta, HP, Sharp, Canon, or similar office technology equipment.
- Experience repairing copiers, printers, or multifunction devices.
- Manufacturer training or industry technical certifications.
- Transferable technical experience in automotive work, appliance repair, cable or satellite installation, HVAC, electrical or electronics work, IT, computer or networking support, or military technical work.
Responsibilities
- Diagnose, troubleshoot, and repair copiers, printers, and multifunction devices.
- Perform preventive maintenance and routine service calls.
- Install, configure, and test equipment at customer locations.
- Provide customer service and technical support during onsite visits.
- Maintain accurate service records and communicate repair updates clearly.
- Manage an assigned territory and service schedule efficiently.
- Work independently while remaining connected to the service team.
- Develop knowledge of office technology, equipment, and manufacturer-specific service procedures.
Benefits
- Competitive pay plus incentives
- Comprehensive benefits package
- Paid training and ongoing professional development
- Mileage reimbursement and travel compensation
- Career advancement opportunities
- Supportive team culture
- Company-provided tools and technology
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
