Copier Service Technician

DEX Imaging•Auburn, AL

About The Position

DEX Imaging is hiring a Field Service Technician to service office technology equipment and help customers keep their workplaces running smoothly. The role suits a hands-on problem-solver with mechanical and technical troubleshooting ability. Experience with copiers and printers is valued, but candidates from other technical fields may be considered, and the company is open to training candidates with strong troubleshooting skills and a willingness to learn. The technician diagnoses and repairs copiers, printers, and multifunction devices; performs preventive maintenance and routine service calls; and installs, configures, and tests equipment at customer locations. The role also involves providing onsite customer support, keeping accurate service records, communicating repair updates, managing an assigned territory and schedule, and continuing to learn office technology and manufacturer-specific procedures. The technician works independently while staying connected to a service team. DEX Imaging describes itself as an independent provider of office technology solutions, document management, and managed print services. The company offers training, professional development, career advancement opportunities, and a supportive team culture.

Requirements

Mechanical aptitude and strong troubleshooting ability.
Customer service and communication skills.
Ability to work independently and manage time effectively.
Basic computer and networking knowledge.
Positive attitude and willingness to learn new equipment and technology.
Valid driver's license and reliable transportation.

Nice To Haves

Manufacturer certifications or hands-on experience servicing Konica Minolta, HP, Sharp, Canon, or similar office technology equipment.
Copier, printer, or multifunction device repair experience.
Manufacturer training or industry technical certifications.
Automotive technician experience.
Appliance repair experience.
Cable or satellite installation experience.
HVAC, electrical, or electronics experience.
IT, computer, or networking support experience.
Military technical experience.

Responsibilities

Diagnose, troubleshoot, and repair copiers, printers, and multifunction devices.
Perform preventive maintenance and routine service calls.
Install, configure, and test equipment at customer locations.
Provide customer service and technical support during onsite visits.
Maintain accurate service records and clearly communicate repair updates.
Manage an assigned territory and service schedule efficiently.
Work independently while staying connected to the service team.
Continue developing knowledge of office technology, equipment, and manufacturer-specific service procedures.