Copier Service Technician

Marco Technologies•Wausau, WI

3d•$20 - $31

About The Position

The Copier Service Technician I maintains, services, and repairs copier equipment at client sites in a timely, high-quality, and cost-effective manner. The role works at client locations within a designated territory, uses diagnostic tools, service aids, and product manuals to resolve equipment issues, and supports client satisfaction through courteous and timely service. The technician maintains vehicle inventory, meets established performance metrics, completes assigned equipment training, keeps technical knowledge current, and follows company service, documentation, safety, and professional appearance standards.

Requirements

High school diploma and two years of relevant experience, or an equivalent combination of education and experience.
Valid driver’s license, proof of personal insurance, and an acceptable driving record.
Proficiency with business collaboration tools, including MS Office applications, Outlook, and company- and client-specific programs.
Attention to detail and strong communication skills with technical and non-technical people.
Ability to develop and maintain collaborative relationships across all levels of an organization.
Ability to exercise independent judgment; identify and resolve problems; gather and analyze information; and participate effectively in group problem solving.
Ability to balance team and individual responsibilities, collaborate constructively, give and receive feedback, and support team goals and success.
Cost-consciousness and ability to conserve organizational resources.
Integrity, ethical conduct, respect for others, and adherence to organizational values.
Ability to follow policies and procedures, complete administrative tasks correctly and on time, and support organizational goals and values.
Accuracy and thoroughness, commitment to quality, responsiveness to feedback, and ability to monitor one’s own work.
Ability to meet productivity standards, complete work promptly, and work quickly.
Ability to follow safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly.
Ability to adapt to changing work conditions, delays, and unexpected events.
Ability to follow instructions and management direction, take responsibility for actions, and complete tasks on time; willingness to commit to long hours when necessary to reach goals.

Nice To Haves

Associate degree preferred.
Direct service experience with Sharp, Canon, HP, and/or Konica equipment preferred.

Responsibilities

Troubleshoot, diagnose, and resolve copier maintenance and repair issues at client locations within a designated territory using diagnostic tools, service aids, and product manuals.
Meet clients’ needs courteously, promptly, and cost-effectively to support a high level of client satisfaction.
Manage and maintain accurate vehicle inventory of tools, parts, and supplies; participate in semiannual physical inventory and occasional spot checks.
Meet established metrics and benchmarks and comply with procedures and expectations in the Field Service Manual.
Complete assigned technical training on new equipment and maintain and expand knowledge of technology and equipment.
Represent Marco professionally, including maintaining a professional appearance and following the Copier Field Service dress code.
Maintain accurate documentation and comply with service procedures, including time entry and dispatching and closing service calls using Remote Tech.
Attend required company and departmental meetings.
Follow Marco policies and procedures in the Employee Handbook.
Perform other related duties as assigned.