Copier Service Technician

Marco Technologies•Wausau, WI

About The Position

The Copier Service Technician I maintains, services, and repairs copier equipment at client sites in a timely, high-quality, and cost-effective manner. The role serves clients within a designated territory and uses diagnostic tools, service aids, and product manuals to troubleshoot and resolve equipment issues. The technician maintains vehicle inventory, follows service and documentation procedures, completes assigned technical training, and represents Marco professionally. The position also requires participation in meetings and compliance with company policies and procedures.

Requirements

High school diploma and two years of relevant experience, or an equivalent combination of education and experience.
Valid driver’s license, proof of personal insurance, and an acceptable driving record.
Proficiency with business collaboration tools, including MS Office applications, Outlook, and company- and client-specific programs.
Attention to detail and strong communication skills when working with technical and non-technical people.
Ability to develop and maintain collaborative relationships at all organizational levels.
Ability to exercise independent judgment; identify and resolve problems; gather and analyze information; and participate effectively in group problem solving.
Ability to balance team and individual responsibilities, give and receive feedback, support team success, and help build positive team spirit and commitment to goals.
Cost-conscious approach and ability to conserve organizational resources.
Respectful, ethical, and integrity-driven conduct that upholds organizational values.
Ability to follow policies and procedures, complete administrative tasks correctly and on time, and support organizational goals and values.
Accuracy and thoroughness, with a focus on quality improvement and applying feedback to improve performance.
Ability to meet productivity standards, complete work promptly, and work quickly.
Ability to follow safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly.
Adaptability to workplace changes, delays, and unexpected events.
Ability to follow instructions and management direction, take responsibility for actions, commit to long hours when necessary to reach goals, and complete tasks on time or notify the appropriate person with an alternate plan.

Nice To Haves

Associate degree preferred.
Direct service experience with Sharp, Canon, HP, and/or Konica equipment preferred.

Responsibilities

Troubleshoot, diagnose, and resolve copier maintenance and repair issues at clients’ locations within a designated territory using diagnostic tools, service aids, and product manuals.
Meet clients’ needs courteously, promptly, and cost-effectively to support a high level of client satisfaction.
Manage and maintain accurate vehicle stock inventory of tools, parts, and supplies; participate in semiannual physical inventory and occasional spot checks.
Meet established metrics and benchmarks and comply with procedures and expectations in the Field Service Manual.
Complete technical training on new equipment as assigned and maintain and expand technical knowledge of new technology and equipment.
Maintain a professional appearance and follow the Copier Field Service dress code when representing Marco.
Accurately complete required documentation and service procedures, including time entry and dispatching and closing service calls using Remote Tech.
Attend required company and departmental meetings.
Follow Marco policies and procedures in the Employee Handbook.
Perform other related duties as assigned.