Copier Jobs

About The Position

Requirements

• An associate degree and two years of relevant experience; or equivalent combination of education and experience.
• Strong understanding of TCP/IP, DNS, SMTP, and other network protocols.
• Proficiency with business collaboration tools such as MS Office applications, Outlook, and company and client specific programs.
• Strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization.
• Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback.
• Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed.
• Cost Conscious – Conserve organizational resources.
• Treat people with respect; Work with integrity and ethically; Uphold organizational values.
• Follow policies and procedures; Complete administrative tasks correctly and on time; Support organization's goals and values.
• Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality.
• Meet productivity standards; Complete work in timely manner; Strive to increase productivity; Work quickly.
• Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly.
• Adapt to changes in the work environment; Change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Follow instructions, respond to management direction; Take responsibility for own actions; Commit to long hours of work when necessary to reach goals; Complete tasks on time or notifies appropriate person with an alternate plan.
• Valid Driver’s License, proof of personal insurance, and an acceptable driving record.

Nice To Haves

• Previous trainer experience preferred.
• Experience with networking and printing with Macintosh computers preferred.

Responsibilities

• Review daily delivery schedule and confirm scheduling calls have been made in advance to the client.
• Deliver equipment to client ensuring all established quality assurance standards are met.
• Perform network installation at clients’ sites ensuring compliance with set guidelines and procedures.
• Complete the connectivity of equipment by installing printer software onto workstations/servers and install/configure scanning software per the Statement of Work.
• Proper installation of meter gathering software for all copiers, printers, and wide format devices.
• Test all functions and applications prior to leaving client to ensure newly installed equipment operates to client’s expectations.
• Troubleshoot any issues that arise during network installation, training and/or testing, utilizing all resources available to ensure complete client satisfaction.
• Provide customized training to end users.
• Maintain scheduled appointments to ensure efficiency and profitability for Marco and our clients through timely arrivals or notifying Installation Coordinator and client of scheduling changes/conflicts.
• Complete proper paperwork with client, including all DocuSign documents for leasing, data collection, and contracts.
• Communicate post-installation information and status to Sales Representatives.
• Create and maintain effective training and installation tools.
• Research and keep up to date with new and existing products supported by the Copier Installation team.
• Assist Sales Representatives with pre-sales questions and assist on demonstrations for potential clients as requested.
• Rebuild, reinstall OS, update firmware, and update various print controllers.
• Perform back-up helpdesk duties when requested.
• Maintain 80% billable percentage.
• Accurately maintain documentation and comply with service administrative procedures in a timely basis to include collecting client signatures and time entry process.
• Perform all work in a safe manner including but not limited to loading/unloading delivery vehicles, lifting equipment, etc. to protect yourself and your coworkers. Use good judgment and give constant attention to the work being done.
• Attend required company and departmental meetings.
• Assist with operations as needed including warehouse and setup duties.
• Complete post install paperwork including pickup forms, toner excess forms, and scanning paperwork to the supporting warehouse.
• Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
• Perform other related duties as assigned.

Benefits

• For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.