Copier Service Technician
About The Position
The Copier Service Technician I maintains, services, and repairs copier equipment at client sites in a timely, high-quality, and cost-effective manner. The position works at client locations within a designated territory and uses diagnostic tools, service aids, and product manuals to troubleshoot and resolve equipment issues. The technician is expected to deliver courteous service, maintain accurate vehicle inventory and service documentation, meet performance benchmarks, complete assigned technical training, and maintain current knowledge of equipment and technology. The role also requires professional representation of Marco and compliance with company policies and service procedures.
Requirements
- High school diploma and two years of relevant experience, or an equivalent combination of education and experience.
- Valid driver’s license, proof of personal insurance, and an acceptable driving record.
- Proficiency with business collaboration tools, including MS Office applications, Outlook, and company- and client-specific programs.
- Attention to detail; strong communication skills with technical and non-technical people; and ability to develop and maintain collaborative relationships across organizational levels.
- Ability to exercise independent judgment; identify and resolve problems; gather and analyze information; and participate effectively in group problem solving.
- Ability to work collaboratively, balance team and individual responsibilities, give and receive feedback, and support team goals and colleagues’ efforts.
- Cost-consciousness and ability to conserve organizational resources; respectful, ethical conduct and integrity; and adherence to organizational values.
- Ability to follow policies and procedures, complete administrative tasks correctly and on time, and support organizational goals and values.
- Accuracy and thoroughness, quality focus, responsiveness to feedback, and monitoring of own work.
- Ability to meet productivity standards, complete work promptly, and work quickly.
- Ability to follow safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly.
- Ability to adapt to changing work conditions, methods, delays, and unexpected events.
- Ability to follow instructions and management direction, take responsibility for actions, and complete tasks on time or communicate an alternate plan; willingness to work long hours when necessary to reach goals.
Nice To Haves
- Associate degree preferred.
- Direct service experience with Sharp, Canon, HP, and/or Konica preferred.
Responsibilities
- Troubleshoot, diagnose, and resolve maintenance and repair issues at client locations within a designated territory using diagnostic tools, service aids, and product manuals.
- Meet client needs courteously, promptly, and cost-effectively to support a high level of client satisfaction.
- Manage and maintain accurate vehicle inventory of tools, parts, and supplies; participate in semiannual physical inventory and occasional spot checks.
- Meet established metrics and benchmarks and follow procedures and expectations in the Field Service Manual.
- Complete technical training on new equipment as assigned.
- Maintain and expand technical knowledge of new technology and equipment.
- Represent Marco professionally, including maintaining a professional appearance and following the Copier Field Service dress code.
- Accurately complete required documentation and service procedures on time, including time entry and dispatching and closing service calls using Remote Tech.
- Attend required company and departmental meetings.
- Follow Marco policies and procedures in the Employee Handbook.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
